Frequently Asked Questions
We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
Shipping from us will be completely FREE to your destination country, however in some cases depending on specific country laws on products, you might have to pay to local post office.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3-5 working days. You will get the product in 14-30 working days, depending on destination country
How long will my order take to arrive?
Orders are shipped by EMS or USPS or trusted logistics provider. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at email@example.com or on Whatsapp from Qdukan.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org or on Whatsapp from Qdukan.com