Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it was a lot smaller than I expected it to be so it did not hold my larger phone. Without the host and tipping over
It’s cheaply made but if you have a big phone it will not work. I have an IPhone 11 and it slightly fitted in but I do have a bulky case
Cool pribluda, it's stable. There are no batteries yet, so I have not tried the remote yet. Then I may add a review. It came quickly, as it was with other goods.
Well, like a draw on quality, the pultic works norms, with honor 10, the battery was included. Came the goods quickly
The tripod is quite normal for such a price. There was no battery in the remote. I'll say no after that.
love this it's perfect and very stable. Now I can film everything while I am welding ⚡ IG: blvckvoltage
Came very quickly, in Spain, in 2 weeks! The material is not very quality, but it coasted only a few euros, so it corresponds to the quality-price ratio
This tripod is rly good. The size of your phone doesn’t matter because it fits to any size. It is rly easy to adjust and cant get any angle you wish. Only problem is that its really short, so if you were like me and planned to record videos of you cooking or drawing, youll have to place the tripod ontop of something to get a good angle, which kinda defeats the point of a tripod, but atleast you have something to hold your phone. Overall tho its pretty good.
Thank you very much Ali Express Parcel was excellent and thank you very much for your love. Keep your customer happy and your hard work is appreciated.
Works really fine
Fast 14 day shipping Supports up to 8cm width Smartphone Build quality is mediocre and remote has a delay but cannot complain for the price If it breaks you can always unscrew the adapter head for use on another Tripod :)
A good tripod, but quickly breaks, already the third one ordered.
The phone well-kept, feet very comfortable adjustable, Button is connected with the first time)
Very pleased with this purchase, a quality thing, it is useful when unpacking parcels with Ali, delivery fast, Courier, store thanks for the quality goods.
arrived very early
Come without battery .....
It came very quickly. The tripod looks very flimsy, especially it is not clear how it will hold when the phone will be held in an upright position. Time will show. But for now all the rules!
Everything is super! Only came the parcel for 2 weeks later than was stated!
Delivery is very fast, the tripod itself is small and very light with difficulty keeps the phone, for this money norms
Very fast delivery, all in excellent form I advise came to Russia in about a week.