Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent, the case is not seliklnew, the headphones in it are added in size, but this is worth protecting our beautiful headphones from scratches and bumps
Strong, good material and chain
A beautiful cover, I will still order from this store, when this one comes into disrepair, nice material, all the village as it should, I advise!
Very good quality
Lovely cover. Tactile is a pleasure. Sit tight. Print chic
Чехол очень хороший, сидит плотно, отверстия все совпадают. Доставка быстрая. Спасибо!
The cover as in the picture, everything has come well, but keep in mind that under the button constipation there is no cut and from the frequent opening and closing the top of of of of
The cover is very good, it sits tightly, the holes all match. Shipping fast. Thank you!
Жёсткий, сидит хорошо, индикатор не виден
Excellent.
bon
Quality product. Thank you. It came quickly to Belarus!
The product corresponds to the description. See that it has no connection between two blocks. And it turns out that it does not hold well on the headphones, it goes tightly but does not hold. Bought and thrown away.
Bonito
отличная штука, хотя нужен карабин пошире для широких штанин!
Excellent piece, although you need a carabiner wider for wide pants!
Приехал за две недели в МО Хорошое качество, сел идеально, очень красивый дизайн. Советую
Me encantó!!! Llego super rápido!! Igua a la imagen
Arrived in two weeks in Mo Good quality, sat perfectly, very beautiful design. Advise
Пришло быстро за 2 недели, качественно отлично :) идеально подошёл!) советую :)
It came quickly for 2 weeks, qualitatively excellent :) perfectly approached!) I advise :)
The product came as it is in the publication, obviously makes it look a little bigger but it is worth the protection
Good product fully meets what it promises, comfortable, that when trying to get it out is very difficult, in fact I couldn't. I ordered 2, and this was the last one to confirm and arrived first by shipping, the other the shipment is by caniao and it still doesn't arrive☹I think this was just lucky I'll be changed. Choose always shipping to buy
Perfecta !!!
On the case there are no questions, good quality. But the delivery failed. For a very long time the goods lay in the sorting center.