Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery. Works very well, connects automatically with voice announcement of the connection. Indicates the output voltage To recommend
Ātra piegāde. Vēl nemēģināju likt mašīnā. Nezinu go darbojas.
Thank you to the store sent immediately I advise the seller is obshchative
All is well but the voltometer is not accurate near the other one below by 0.5 volts shows
nice quality works well i was happy
Great! Fast shipping. Only 1 week to Latvia. Sound is clear and works just perfect!
Easy connection, not big size
good
Is working
Boy, priishov Bistro
The product arrived in good weather and exactly what I asked for is a problem with USB connectivity that gets intermittent and doesn't let it run off with respect to perfect bluetooth
The goods went to Ukraine in two weeks from the date of payment of the order. The quality is excellent for your money. I recommend the store and the goods.
Normal, immediately connected the card, the phone found, the instruction for Russian, plays without interference, the frequency did not set up, charging is there, I did not get anywhere else,,,
Works properly. I took it as a Bluetooth FM modulator. We will solve the headset also very well showed ourselves. Advise.
Product working, working as should. Sometimes disconnects the resulting in driving after not even surfaces.
Take Bluetooth fast and easy, tb makes hands-free, I like
a good product i recieved by this store thanks
Good
Заказ пришёл менее чем за месяц. Сразу подключил карту памяти, телефон нашёл , инструкция на русском, играет без помех, частоту не настраивал по умолчанию на частоте 87,5, зарядка есть. Звук устраивает, можно переключать треки прямо с этого устройства путëм поворота крутилки вправо-влево. Показывает напряжение и волну FM. Продавца рекомендую !!!
Prieholo bistro packed normally simple envelope pupyrchatka hope that everything is in a timid state
Все заявленные функции работают. С телефоном коннектится,собеседника слышно отлично,он меня тоже. Флешку читает,воспроизводит,после выключения начинает с той песни на которой остановился. РЕКОМЕНДУЮ!!!
The item was shipped very quickly. In the socket of the cigarette lighter is very good (tight), on the Cats the connection is not lost. From pleasant bonuses shows the charge of the battery. I did not try phone calls, there is no need. Of the minuses, the sound quality is at the middle level, it is possible to adjust the equalizer. Seller recommend. I estimate for 5 +.
The product corresponds to the description. Until Krasnodar it was 2 weeks. I did not communicate with the store. Arrived without damage. I have not yet tested, but when a trial installation, the indicator shows the working state. Recommend
Hello, product conforms to the description of the latter, delivery nickel in the mailbox and in the delays, great product, however in the axes to improve, the leaflet in French would be a plus... I recommend the product and the store
Everything works fine. A little not stable sits in the nest because of this sometimes lost contact.