Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, all as in the description, I'm happy!
Arrachments work great! Thank you!
Good quality product. Fast shipping and the delivery. I recommend this store.
All pieces there just as shown. Haven’t tried it yet.
Быстрая доставка. Все соответствует. Необходимая вещь в хозяйстве. Очень советую.
Have returned money
Fast shipment and fast delivery. I ordered a set of 37 items. Quality satisfied. The difference in rigidity between the brushes did not notice, the rest of the brushes from soft to tinted. Sponges are also different hardness. The set is beautiful!! I recommend the store and the goods.
It's fast while less משבוע. Look just like to order. יבדק soon Thank you
Everything came in whole and on time in the maximum configuration, decent quality (for 2000 rubles). I recommend this product and shop to buy. Thank you store!
Very quickly to the door by courier in conjunction with a washing vacuum cleaner theme, I recommend.
Order came very fast
It was two months, the quality is good, the bristles are hard enough
The store sent at the last hour, keep in mind, still put a gift, extra nozzle, thank you
Good thing, you can apply anywhere
All is well. Recommend.
Too many girls not big bags let put down at once. l If you come from a little crumpled solid children have four key
Description accurate, delivery fast, quality goods. How should I evaluate communication with the store if I haven't spoken to him? And without an estimate, you can not send feedback. Well, let it be 3 stars, if you insist.
good
Good, hard brushes. Pile in the car raises, so clean only plastic. Ershik perfectly laundered discs.
Came as described.
Von der angeiesenen Leistung des Verkäufers bin ich sehr enttäuscht, die Kommunikation des Lieferengpasses liess zu lange auf sich warten bzw. blieb vollständig aus
Thanks came quickly, but the pile on all the brushes will lock
Ok service. Product meets the expectations. Fast delivery.
Exactly as described! thank you!
Fast shipment. Fast delivery by mail of the Russian Federation. Brushes with their function cope.