Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To be honest, I thought that it would be more convenient and attached not only on top of the sink, but also in the hole in the earlobe. The earring is very beautiful, but the ear quickly gets tired of wearing.
Put on top to see, but is beautiful and not bother
Dragon cool, but uncomfortable keeps on the ear, even a little painful
Perfect! Loved
Love it feel cheap but oh well still nice
It hurts a little ear, but think that can solve since it is adjustable, beautiful like photo
Arrived on time. Is exactly as the ad. Loved!
Cool, but I think soon, the thing that will get stuck will break
Cute though they don't fit any size. They arrived quickly and there was no communication with the store.
Very good product.Good quality.
very pretty but strange clip on at the back kinda hard to put on.
This is awesome. My daughter is gonna love this
Very good product, good quality, good color and easy to put and remove 100% recommended
Cute, but not long to wear ..<3
The design is very nice, the only thing that I slip is the part where it fits, it hurts me a little.
Everything matches. Included 1 PCs It is necessary to consider
Exactly. As in the description. Fast Pecka
I liked it very much, it came in time
Very beautiful! Unfortunately the camera focuses more on dragon head, but the piece is totally beautiful! Bought to a friend and she loved.
Very beautiful better than expected
As a photo, there is only one clip to hold at the top. Not very stable as a fixing system
Decoration as in the photo. But not for every day, will come up for some photo. The clip is not enough silicone insert, without it, the ear quickly blushes and hurts.
Looks kaifovo, the quality of norms, especially for its price.
All as a screw I recommend a producer
It's exactly the same, a little heavy to wear in the ear, but wearing it looks really cool