Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are normal, for working with the test, the mat is thin
Доставка 2 недели. Брал для лепки и с ним ещё один для приготовления в духовом шкафу. Тот что для приготовления оказался не спрошной, а дырдочками, как антимоскитная сетка, какой в нем смысл? Я брал его чтобы противень не пачкать, а он дырявый везде, как моя бывшая... А потом посмотрел на этот коврик и как заявляет производитель он держит до 240 градусов, что для готовки в духовке вполне приемлемо. Решено, этот коврик пойдет на противень, хоть и размер великоват. А тот я в ванную брошу, чтобы ноги не скользили. Как то так деваньки
After the first use, the wife is delighted, it is very convenient that there is a scale and radii, a nice bonus table of products in spoons. With a knife, the dough can not be cut, about which there is a warning, you can like the oven as on the counter, but ordered a large, on the table, for, so Apparently we will order less for the oven.
Fast delivery, corresponds to the description
Rocket bomb. Delivery for 2 types.
Nice mat. Thin. Silicone.
Came as described, well packed, and very fast, is a little thinner than I thought but still not tested
Produit bien reçu mais pas encore testé merci
I love it, exellent quality, it adheres perfectly on every surface, I'm very happy, it's what I really wanted, thank you so much wish.
17 days to Moscow. To the touch rubber. I came in the tube. No creases. Painted 2 convectors by temperature and volume of liquid. There is an icon-40 ° C/230 ° C. On it you can also Oven?) Recommend!
Everything is safe and sound.
Delivered quickly. It's OK. Thank you store. Recommend.
good. come in 20 days in Belgium
The mat is excellent, thank you! Delivered to St. Petersburg in 8 days, I recommend!
The mat is good, it came quite quickly
The mat is very high quality. I order the second one.
Very small, I thought it would be more
The goods came on time, even a little earlier.
The goods came quickly. Everything is exactly according to the description.
Great quality fast shipping
This is really a silicone mat. I bought a gift for a girl. All sizes match the description. Got to Bashkiria in 19 days. Good job store.
The parcel came quickly.! I recommend to buy.! To the table is glued, this is the most important.! I recommend the store and the goods.