Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ordered 11.11.2021, received 01.12.2021. packed good, quality is fine. 5 stars.
Good mat, took the biggest size. But my cat so likes to dig under the toilet that on the open tray and this mat is not enough, but it's already the features of the cat and tray. The product is good, I recommend.
Product quality, as described, bought the great and is really enough (had been in doubt), plan to buy more! The product arrived very quickly (22 days)
I went to Ukraine in less than 3 weeks. Corresponds to the description. We are satisfied
Thank you very much for ordering! Ordered 21.10, received 02.11. Super fast, did not even expect, nice! The mat is chic, very satisfied. The first such rug I use for a long time, very saves. Cats added, so took the second same store. Recommend!
Very good. Fast Delivery
the mat was accurate to the description. Great size.
The produt is great, nice quality and it's worth it, thank you
It does its perfect function!
You can tell the difference! I don't have cat sand everywhere anymore.
It's pretty big, let's hope it does. Fast shipping
A good mat, the filler under your feet no longer rolls
Very good product same as description, thank you store
Received very quickly products very well nothing to say because I am satisfied.
Practical but a little small I should have taken above otherwise everything is ok
The goods will be reviewed by the statement to the characteristics. Shvidko was called out, to Ukraine, it was called diyvala menshe two tizhniv. I recommend it.
The carpet is of good quality, light and manageable. It is equal to how shown in the original photo. You 've arrived very quickly I recommend the store
55 x 70cm is quite large, very good quality, the material is also pleasant advise only a little crumpled and not very pleasant smell
The parcel reached St. Petersburg in exactly 3 weeks. The rug is very satisfied. Then it from the pot is not carried almost nothing, although I have 2 cats and not the most accurate
Everything is super, not the first time I order... all clearly .. delivery fast, earlier than the declared deadlines
Just like the store's information and it's great because everything stays inside and collected and the super happy cat.
At the top the size and niquel the delivery and fast and the price and reasonable
It corresponds to what we attach frankly trai practical
I received my package. More than try to know if it works, now this cat that test
Llegó muy rápido. es exactamente como se anuncia. Muy contenta con el resultado.