Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good only battery that lasts long not more product very good and powerful'm sastifeito
Shipping problems. I was not warned and asked if I agreed that the delivery would not be to the Post Office. The parcel was delivered to the delivery point, which is located at the other end of the city. To get it I spent 1.5 hours of time and 6 liters of gasoline.
Excelente
A good tool for your money. Sent quickly, brought straight home. A set of good many attachments-you can do anything. Let's see what happens next.
Perfect all right, we have to prove it
boa
Funcionando perfeitamente, resta testar a durabilidade da bateria.
Very excellent product and store and arrived in record time thank you. I recommend it.
Fast delivery to Moscow. It's like the description. Seller recommend.
Excellent! Axatamente as described.
Listen to very mind ^~
Very cute and well Busin lot blue message
It's very weak, don't stand up for it I wanted to occupy it, it's very delicate, soft, just for fine things
Okay, I thought it was bigger but it's small and the speed is fine
Excellent Product recommend the tool and the store, received in 19 days.
Looks very good, will use to cut shields cell plates, it comes with the specific cutting disc for it, more concerned the functionality will meet for sure, off the practicality of be wireless and also works carrying, recommend
I like the product very nice turkey customs fee kapida I bought 42.98tl from me this is sad if everything is nice
Excellent product, its power is quite good about its size, I recommend it to 100%!
good! My mom took it so I bought it again..
He arrived very fast in Peru. Packaging is simple. I don't think I can use it anymore. The team arrived with cargo. It is not very comfortable to use because of its diameter and weight but meets its purpose. Good variety of heads.
perfect as described.. thanks.. it carve limestone , slowly but it do it.. I find it very funny
It's fine. Fast delivery, quality drill, even metal cuts, and did not straight!
Пока не оценил.
Delivers what it promises!
I received order at the post office. Good quality and works properly. Thanks to the store for the quality product.