Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order was made 21/12/22, received 10/01/23. The parcel and the goods arrived in normal condition. The product description is accurate. The clock works. The numbers are large and bright. From the network glow constantly. And the batteries are turned off, it is very inconvenient. Three backlight modes; two alarms. Did not communicate with the store.
It's a subtle polite watch but the numbers are a bit big for close range
The item has been sent immediately and arrived to Croatia in eleven days - a remarkably short period of a time ! The item itself ... aesthetically looking very nice and work perfectly ! Is - so to speak - a very visible. The LED segments shine extremely bright ... almost that can replace the bedside lamp ;) I bought this model that has no brightness regulation (and there is no environment light sensor, ie. daylight - night) ... doesn't matter. It works on batteries but it also has its own cable: USB to common PS plug (I just use this second option - it's convenient). OK. I'm very satisfied. Big thanks for the Seller !
The watch is cool. Arrived quickly enough. Seem to be small-but the numbers for the whole screen, large and clearly visible. The whole came. Packed well. Included watch and wire. Everything as described. Operate on a mains (the screen is constantly on) and on a battery, but the batteries turn off the screen to sleep mode, after 10 seconds of glow, to save money. Satisfied with the product. It's okay. I recommend the store, it's fair. All good luck.
The watch is really cool. Came in a simple cardboard box but whole. There are no instructions at all. But in principle one could guess intuitively, in general it turned out to be configured. With three little batteries, the display goes out over time. But comes alive with sounds, the truth is to slam or knock quite loudly, so this method in a panel House is unacceptable. I think that the neighbors will not like this clapping and knocking very much. The brightness adjustment of the glow is three-step, I chose the weakest one for myself and I like it, very comfortable, does not press on my eyes. Because I did not have a socket nearby, powered by a power bank, so far everything is cool.
An alarm clock the sea of majo. For the price you have is very good. After a few seconds, about 10, the screen turns off. Perfect, so it doesn't bother at night. Very fast shipping. Thank you.
Super Watch, the delivery is fast, the setting is clear.
Cool, stylish watch, lightweight, feels cheap Chinese plastic. Shine very brightly, in my case there is a brightness adjustment, but if you put it at a minimum, at night it still shines like a night light. It is also possible to set the alarm clock, I have not checked this function, I am not going to use the alarm clock. Powered by batteries or USB cable, no plugs in the set, only cable. Agree with other reviews 500 rub. A little too much for them, but if you want, this watch perfectly diversifies the design of your room.
I would like to be able to turn off the economy mode on batteries and set the alarm with one button (so that it would be easier for my grandmother to set an alarm clock to remind that it is time to remove the cake from the oven)). The temperature is a little bit not accurate (see photo). Someone wrote that they like the white edging. I personally liked black, Taka like plastic in appearance "Chinese". I painted on the buttons with a white marker. Otherwise, it is problematic to see what is drawn there. The instructions say that the batteries switch off after 13 seconds. Turn on cotton. I think I haven't even had time to clap my hands yet and they're already on. It feels like there is a video eye)). Otherwise, great watches.
All yak in the description. Pratsyu yak vid batteries and five power banks for 5 V.
I received the order. It's all great. I take the third. I recommend the store. 5
The watch is good, there is no damage on the box and watch. Thank you!!!!
A chic watch, a bomb in general, you can turn on from the network, you can from batteries. A small minus is a 12 hour interval, I would like for 24 hours. The goods arrived in 2 weeks, very fast.
Very very very very happy, package arrived to Mozambique in record time very well protected Thank you store, super recommend the store and the material I am very happy.
The watch is beautiful! Small-work both from the network and from +++ batteries Current no plug for USB Easy to use, no frills = alarm clock + clock I liked it!!!
The delivery is fast to Latvia. 2 weeks in size I thought it would be a little larger, but so like all the norms.
I received the order, thank you very much. Delivery ahead of time, 13 days. Cool alarm clock, I like it very much. Included is a cable for yusby. Put it on batteries, but the screen goes out, and to watch the time, you need to take it in your hand and it is not convenient. You need to connect to the cable. I recommend to purchase.
The product is very nice, but unfortunately the cable that came for power supply does not fit the watch, because the pin that is on the watch to receive the plug of the cable is thicker than the plug.A pity, because so I can not keep the watch on at all times, because in the batteries it is going off and to see the time I have to be pressing the button or making some movement on the clock, I would like to receive the appropriate cable so that I can plug it into the watch and use the good product it is.
Garny godinny. I will still buy it, I recommend it and a year old and a store.
Love the product. Bright and so asthetic. Will def buy more