Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent casket, without glue, everything is sewn, without threads. Very convenient thing, put everything clearly in its places.
It is a gift for my mum, but I might order again for myself! Very lovely and came as described. Quality!
Looks very good, small and ideal for travel
It looks beautiful and roomy. Ideal for a trip.
Very beautiful casket! I came very quickly. Executed qualitatively, good material and convenient lock. The color is bright and saturated) I recommend
Whole, lock worker. You can safely take for a gift. Looks good
Pleasant casket, size and color suits, came the goods for a month
Very cute organizer, the quality is excellent. Compact and roomy. I ordered more girlfriends for gifts
The box is good but small))))
I liked it very much, I only thought that it would be more) came in 18 days
Cute casket, neatly made, small, but roomy. Eco-skin, there is no smell. The inner cross is removed. More video information on the alba_runa_shopping channel. The order came very quickly.
Thank you very much for the organizer for jewelry, very convenient and looks beautiful) the goods came in a month and a half
Mila the casket, with no smell, colir the way it is, Sheda, the trophies of m 'yata, nevidochi, and so on.
Beautiful, I love it, very spacious, arrived very fast, would buy again
Just a cool box for decorations!!! Came for 9 days before the point of issue, odorless, all ok))
Very nice casket! I like it, I'll order more! Delivered very quickly to St. Petersburg.
Bought for travel. So that there was a little jewelry with you outside the house. Very good case, made fairly neatly, although in some places slightly visible traces of glue. But it's nothing. I like everything very much. Made of good material, will not scratch.
It's perfect, arrived in excellent condition and took just 12 days to reach my home (Chile), I recommend the store
Excellent product, arrived im 2 weeks to the US
Perfect. It's small, but a lot of things fit. The shipment very fast.
Very good quality, came a little crumpled, I think it will be cured.
всё отлично,но на фото кажется больше чем в реале
Cool organizer for jewelry
Super product, compatible with photo.
Really cute