We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
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Top picks just for you
Nerealios Nuo uzsakymo Iki gavimo - tik 17 dienu! Gavau I omniva pastomata. Jokiu papildomu mokesciu. Rekomenduoju
The order came very quickly. Very happy. They're so cute, toys. Super
Very nice have arrived quickly and in good condition
ravie !
Muy contenta con las muñecas, son más grandes de lo que esperaba y de buena calidad.
Very nice
Order-08/12/21. Delivery to Francis-22/12/21. Good quality, great price. The Snow Maiden is fabulous, I ordered another (an excellent addition to a gift for the New Year or Christmas). the girl in the red hat is small, but very cute. Happy! Good store. Fast shipping.
Just like in the picture.
Beautiful Ornament
Chic pupae, delivery 2 weeks, with the store did not communicate, everything is perfectly packed, it reached the whole) thanks. And I recommend, of course, the same!
Thank you. the dolls correspond to the store's description. Very cute. made well. The seller sent quickly. I ordered nine pieces. Everything came whole. delivery to Israel two weeks. Track tracked. Order davolna. I recommend this product and seller.
Igrashka was like, delivery of a svidka, Uncle pradavqiu
Very cute dolls, the order came very quickly, thank you to the store! In the order put another cute doll as a gift, delight from the purchase
It's just the way it looks in the pictures. It's very well finished and the skirt wears a lining under the fabric. It's beautiful and come up with what you expect. It's for adornment, not for hanging. I recommend it. And I received it about ten days before what it said was coming.
Dolls came for a month, the quality is good, there is no smell, made well. I did not communicate with the store. The only thing that instead of a string of ordinary nylon rope, falls off the tree.
Beautiful is of considerable size I like to recommend it
Beautiful Doll, big, I thought less would be, very happy. Made qualitatively, sympathetic.
Funny toy on the Christmas tree or so on the decoration. Made qualitatively
A lot is beautiful.
Very cute doll, straight Angel with wings came to the new year very satisfied
Same image. Very pretty.
Quality is good, delivery less than a month. store Thank you. all came in one package
Very cool toy. Qualitatively done. Very nice. It's nice to hold in hands (this is me about the quality of fabric and materials).
Cute, very fast delivered.
Incredibly cute doll, as a gift, you can also