We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Carry your beloved dogs along, in this cute durable dog carrier that can be worn and taken off easily. It’s convenient to go with your dogs anywhere you like with this versatile backpack.
Top picks just for you
Item arrived as described
For a very long time there was a parcel of Square, but it's because of the fact that in a failed period it was because of the Kovid. The bag is sewn soundly, I did not find halture, the materials are strong. For cocker spaniel 12 kg took the size L, the bag came up, the stock for the dog is more there is a little. There are pockets for a leash, water and delicious)
It's no good for a big dog, I have a very old, thin pit bull that's wrong with the hips and this is very fair and no good to me
The goods are full of yacoti! For Coke 13 kg pidishov rosemir L. It is possible to download bi-I-M, ale treda Mili. The product is definitely recommended to the vlasnikam drusiv, the yakh Teper you can have a brother with you practical uskriz.
Excellent everything as in the description
Very prompt delivery, it turned out much faster than expected
Right. For teckel mini It's kind of complicated because it doesn't fit right and his chest is getting too much. It's 50 cm tall and we 've taken M. Long it would need more but wide it already gets big. With the trim tapes we fixed it!
Well made, good materials, shipped fast. Happy with my purchase!
It is of good quality but very small for medium or large breeds, my pitbull dog does not enter the largest size
O material da bolsa parece ser bem resistente, comprei a XL para minha cadela que tem 12kg por ela ser comprida, ficou ótimo! Talvez o L ficasse bom, mas mais apertado! Ela amouuu andar de bicicleta na mochila
For a 12-kilogram corgi, the size of M is a little too big, but not critical, the main thing is that it is not small.
Put the dog in it, almost fell asleep with laughter!! Wildly comfortable and dense bag, for carrying psyusha
I've got a bit overweight 11kg boston terrier, and bought a G size. It was a tad bit too big for her, but it's all right, it worked. A bit of the net on the chest straps torn on the first use, but everything remained structurally sound. The backpack design is great and my dog was very secured while biking, she loved it
It's perfect for my Carline, it weighs 10kg goes wide and comfortable, I think the fabric is good though we haven't gone long route yet. He arrived fast
Strong in appearance, quality sewing. While everything suits, let's see how it will be in the sock
Backpack is good, I recommend the store
I arrive in less time than estimated, meet the promised and material 10/10. Now it will only be left to try the doggy.
Came quickly, literally for a week and a half. All Super
It came very quickly. For cable Siba Inu you can take a larger size. My 11 kg. Not a very convenient backpack, there is not enough support on the belt, like hiking. Heavy shoulders due to the absence of this belt on the belt. For the metro is excellent, for the bike all the shoulders will pass, it hurts.
Spaniel weighing 15 kg with a creak got into the HL, not very comfortable)
worked pretty good for my 15 kg quiltro
Super, Staffbul 16-17kg, XL
Received late because delivery problem (Post) Very good. Matches the description.
Very good quality, and just as in description. Fit my dog perfectly. Very satisfied with this.
A good bag, on a dog with short legs 15 kg size XL came up perfectly. True, when I bought, I did not think that it was very hard to wear 15 kg on my back. Especially the lower back.