We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Carry your beloved dogs along, in this cute durable dog carrier that can be worn and taken off easily. It’s convenient to go with your dogs anywhere you like with this versatile backpack.
Top picks just for you
Spaniel weighing 15 kg with a creak got into the HL, not very comfortable)
worked pretty good for my 15 kg quiltro
Super, Staffbul 16-17kg, XL
Received late because delivery problem (Post) Very good. Matches the description.
Very good quality, and just as in description. Fit my dog perfectly. Very satisfied with this.
A good bag, on a dog with short legs 15 kg size XL came up perfectly. True, when I bought, I did not think that it was very hard to wear 15 kg on my back. Especially the lower back.
To small
Excellent Product, fulfills its function
a little big for my pug.. but very well constructed.
The parcel went about a month, for a long time, but here questions to the Russian customs. The store sent everything quickly. The bag itself is fire! The dog is in shock, but I think it will get used to it. For Corgi 17 kg took the size XL. All got in, there are several fasteners and even a carabiner inside the backpack, so that the dog definitely does not get out. There is a clasp on the chest, so it is easier to carry. I recommend for hiking or for moving public transport.
Everything is super. Spits is happy))
Very good product.
The product came quickly, but unfortunately the backpack is too big and the dog does not like to sit in it
According to the measurements there were norms, but in the end it is great. The largest size did not fit the girl Samoyed. The boy does not fit. It is not clear whether the straps will stand. Neck 47, chest 77. The length of 68 is fine. For skinny and less Woolen. And sorry, she likes to ride in 3 weeks. Can try to sew straps stronger
Bag class!!! The dog liked it.
The backpack is the bomb, it's perfect. I was doing great.
Just arrived last Friday - very slow delivery. Also still quite small for what is described as suitable for medium size dog
The product corresponds to the description, in appearance the quality is good, while only tried on at home. For large Welsh Corgi pembrok 15 kg in size just.
Good quality!
Fast shipping and came so quickly, quality is great we love it
I loved it. Very practical and it is noted that it is comfortable for the pet. My little dog weighs 11 kilos and it's big, so I bought the XL and it looked super good on him.
Beautiful and functional but small for my cocker English!☹️ Do not understand how can entrarci a Golden retriever!!
Рюкзак пришёл в Москву очень быстро - примерно за неделю. Хорошее качество, но не очень плотный материал. Нашему коржу 12-13кг подошёл, даже с запасом.
Super!
El vendedor es increíble me envió la mochila muy rápido la necesitaba para un viaje y él se esforzó para que me llegara a tiempo la calidad es increíble los tirantes muy cómodos, perro de 12 kg talla L perfecta cómoda para el