Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price well but the paint flakes very quickly on the iron rings:/
Rings are so cool and cool! Very bright and massive enough! Quality is good, received very quickly: delivery to Ukraine for about a month was! All like it!!!
Beautiful rings, stylish and bright! 15 days delivery. I'm happy with the purchase, I recommend!
Of the five rings, only two stones are glued in the middle. And they can be worn. For summer would be a good option. On three stones at all not in the center-how can you sell such, it is not clear. I will not wear this creation. 17 km came up to 17 Russian ring size. I did not communicate with the store. So Far
I have ordered several times for my boutique and these sell quickly. The stones stay in for the most part. Very few lost. Seller is excellent and ships well. Order and you will be pleased. *****:)
Rings are beautiful, bolshevats, but not critical. Size they have about 17-17,5mm
Arrived perfect
Simplesmente amei, idêntico a foto! Eu vou comprar mais com certeza!
They're very nice rings, they 've all arrived
Very beautiful, neat, heavy. Just super. Come quickly!
Beautiful
Cool rings, the size is the same, the transparent ring is not so clear and yellow and the lemon ring is almost the same color
they're a little loose on my fingers but i love them nonetheless. they came in earlier than expected and i appreciate that a lot! thank you store!
Just the Best rings
Prcuras rings
Love them
Beautiful and flexible
For such a price are good. The only thing on two rings was the stones flying away
They're just like the pictures, I loved them, they took almost a month is to arrive (25 days?) I ordered them on November 11 and they arrived on December 6, I arrived next to a cell strap I also ordered and I love the way you two look together <3
bonito
Chic rings! It's a pity that everything is almost one size :)
gret product, fast delivery
About 3 weeks to Nizhny Novgorod. Light rings of pastel flowers. I was approached only by 17,5 ring finger butt. In the photo of the store, the rings look brighter. Especially yellow and powder.
Excellent.
On one ring fell out of stones