Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is quite good, it came quickly.
Greitai gavau, Valo palyginus neblogai
All OK
Rags in appearance are excellent! I took for glasses and mirrors. I think the windows will wash them perfectly! Thank you!
Rags are treated with a thick overlock. To the touch silk thin. synthetics.
Yes, it's cool, met the expectations. the divorce does not leave.
They look good and quality, they're more boys than a normal cloth
Delivery to Kazan for 20 days. While I do not know what the magic of these trjapchek)) protested on the wet mirror: It cleans well so... the puffs easily cling to this cloth.
Заказываю не первый раз у этого продавца.первый раз все пришло быстро и салфетками очень довольна.вся серебристая техника в доме теперь моется чисто и без химии.к сожалению второй раз товар потерялся,хотя продавец честно его и быстро отправил.после открытия спора деньги сразу вернулись на счёт.не смотря на эту ситуацию буду снова оформлять именно здесь заказ
Excelente
So, as in the description
The rags came. Quality is good. Delivery fast
Good quality and super soft thanks I love to advise to buy it
Great product very happy
Arrived quickly, packed qualitatively, look good)
Interesting quality of tricked, divorce is not left.
Corresponds to the description. I'll try it!
In the case did not try, with the appearance of just rags, I hope they are excellent
Super workmanship excellent recommend-test for glasses rewelacja worth the price
I order the second time! Very like for glass surface cleaning use
Item as described in AD. Recommend the store and the product. Thank you
I purchased 30*40 they sent me 5 towels with 30*30 instead, but it's not a problem they are of good quality
I can't say anything about rags. I received today and have not yet tried to work with them.
Ordered 31.10.21 received at the cashier Pyaterochka in Moscow on November 22, with other goods. Microfiber in my hand is unpleasant, dry skin, napkins are very thin, moistened, wiped the mirror is not dirty in the bathroom, there are no divorce. I'll try to wash the windows after winter, I'll add. I did not communicate with the store.
Match description