Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable backpack. Roomy and with all this is not bulky, the material is plaschevka. Light. Made with a sub.
All right, great price quality.
Delivery in just a few days. Good and quality product. Recommended!
Muy bueno
Very simple, even unraised, as usual, the photo looks much more interesting. Sewn well, nothing sticks out, looks at its money.
Excellent, light, comfortable, stylish. For MacBook Air 13 "just right. Many convenient pockets.
Totally according to the description. Well packed, well sewn and arrived with a gift coletero.
Super fast shipping. Very good color. Quality is excellent
Well organized. Nice bag. Came as in the photo.
Great backpack! Very comfortable, nice design, not bulky but roomy. For its price just a find. Do not get wet fabric, Shine is not strong
Great backpack. Maybe there is a uneven line, but not critical. A lot of things. Zippers work well. I did not communicate with the store. It came in less than 2 weeks. I recommend to buy.
It's a little smaller that apparently appears in the photograph, but it fits the pc well. It took about 10 days to reach Spain
Backpack is wonderful, met all expectations
The material feels weird, its like some kind of plastic/vinyl in the inside, quite reflective finish, feels well made and i like the size, my 14’ laptop fit perfectly adjusted
Great backpack, the color is a tone darker, than white, but it is even better. Thank you!
Roomy. I recommend for high school.
Class! Everything is high quality, many compartments, convenient.
It's faster than the deadline. I was very afraid that the backpack will be mint or torn, but the fabric is even, the lining is sewn well, the zippers are strong, the threads do not stick out. Everything is very, very good, thank you very much to the store!
Great backpack. I'm surprised how many pockets are in it. The form holds, looks decent. I would have stitched an additional place for fastening the straps, but now it's lazy, so when it's damaged, then it's stitched. An excellent purchase, I think. I'm a teacher, I wear it to work, quite fits into my business style.
Qualitatively sewn backpack, good materials. Very conveniently surprise compartments of different sizes. Great buy!
Did not like the quality, the photo looks better than it actually is. Sent back.
I thought that the material was denser, but it's also good. It's interesting to check in the rain. Very roomy, deep pockets. There are threads sticking out somewhere, but it's not scary. Delivery in Mo 11 days
Order took under a month to complete. Satisfied with products. Will order from again.
Just a soft bag, without a shape as in the photo. Returned half cost
Excellent! My girlfriend love it :)