Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buena mochila, estaba bien empaquetada y llegó qntes de tiempo. Es impermeable a la lluvia. Las costuras están bien aunque no parecen muy fuertes en algunos puntos, y los bolsillos interiores me parecen poco útiles por su tamaño y distribución. Aun así por el precio que tiene me parece un muy buen producto. Gracias por el regalo!
Threads do not stick out, there is no smell. Light, comfortable. How much waterproof is difficult to say
Thank you store. Arrived very quickly.
A nice backpack, a lot of pockets, A4 is placed easily, confuses the fact that the front handle is long in the back and pushes when something heavy is removed. I recommend to buy.
I came quickly. It's like nothing. Let's see how long it will last. But the fabric gets wet if a strong shower.
There was a thread, but it's not scary. In general, the goods are satisfied. Delivered 5 days before the deadline!
Хороший рюкзак, вмещает ноутбук формата а4, много карманов, хорошие молнии
The laptop backpack is in use. The quality is good and the price-performance ratio. The product can be recommended.
Very light, but sewn qualitatively and neatly! The color is pleasant, many pockets, roomy. I hope during operation will not fail!
Ótima !!
Good backpack, fast delivery, roomy. Gift in the form of gum for hair pleased))
Good as the photo
I received the package, everything is perfect! I am very satisfied with the product! Very super!!!
Посылка ехала 3 недели, отслеживалась. Рюкзак хорошего качества, все швы аккуратные, размеры соответствуют заявленным. Рюкзак смотрится очень красиво, вместительный (папка формата А4 легко помещается). Достаточное количество карманов разных форм и размеров. Рюкзак смотрится очень классно и стильно, хорошо подойдёт для старших школьников и студентов.
Chic. Documents are perfectly placed. Not ideal as in the picture of course. But he's cool anyway. Delivery mega fast. + Rubber for hair as a gift, pacib)
Stunning backpack!! I'm delighted!! Quality is excellent) it came in 4 days
Great backpack. Roomy and keeps the shape. He came quickly. Recommend
Quality is average) what price is this and quality, roomy
VPE Rusty such on Ali, just fast delivery, 27 ordered, September 1 took away from St cargo. All, as in the picture, everything is neatly sewn, a good lining, let's see how it will be in the case, the straps are thick, which is also convenient, the A4, there would be a pocket with a lock for me was better, but without it there are 2 ahead and 1 on the back, In general, 5 stars, very satisfied with the purchase!
The outside of the bag is great, however the inside was torn
Super. True, the color is very slightly different. Many different pockets, everything is well sewn, looks reliable. I hope it will serve a long time.
Nice backpack. Many pockets, iPad, dense material. Came to Omsk for 2 weeks.
сумка не плохая. но размер немного маловат. Думала, что будет по больше. а так нормально всё
The color is slightly darker than in the pictures. The pictures seem white. In the life of serovat.
Very beautiful! Has the ideal size for use on the day. A notebook, wallet and other items with ease. Has a zipper pocket on the back. Fabric really proof d'água. Model the same photo, but the color is more for a beige pictured creamy-white. Comes packaged with TNT and a bag type protection Zip Loc. Is need assemble the handles. Super recommend!