Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all right.
Cool, did not communicate with the store
Better on a dark background, of course
Excellent stickers, very beautiful. Everything corresponds to the picture
Strongly crumpled when sent, I hope when I put it they will straighten out, and so beautiful
Until I pasted it, the size of a bigger album Sheet. it reached 17 days before the Kirov region. Thank you.
Sooo cool turns out. Everything is easy enough to glue. I wonder if it will hold on if the window often opens for ventilation. Bought 2 pictures. Came for a month
Cool stickers, thank you store
Thank you; 'Merry Xmas & Happy New Year'.
Chic balls, big, very beautiful! Without glue base, easy to remove without leaving traces!
Заказ до Москвы дошел за 20 дней,получила в сборном заказе.упаковка была сильно помятая и сама бумага,на которой наклеены наклейки тоже,но так как это тонкий силикон,то ничего страшного,потом должен принять нужную форму.на фото видно плохо,но все как на картинке.
The package is not very visible, but the quality is excellent, I will paste, I will add a review
Cool stickers. It's a little hard to separate them from the substrate. But the result really liked
Perfectly beautiful. It is necessary to glue on the instructions and it will be perfect! Not on a adhesive basis, you can easily break if it does not work. Thank you!
Super, easy to attach to the glass, easy to remove, after ordinary stickers with glue is very convenient!!
Thank you very much to the store. The parcel arrived on time. Put several goods in one parcel. Stickers correspond to the description. No smell. Seller recommend.
Stickers with pendants-bows are very cool! Reusable, not sticky. There is a right/left side. Silicone film is magnetic to the glass-it's a pleasure to glue! Look great! Thanks!! Delight!
Everything is delivered during and extremely carefully. Im happy
The film is thin, the large picture should be removed from the base neatly, it is easy to apply to the wet glass. Shipping and shipping were fast.
Fast delivery in 3 weeks from the moment of order in Primorye.
Immediately ordered more! Very beautiful!!! It's easy to glue. Children are delighted!
It is very convenient to paste. I managed the child for 5 years. But, of course, there are few stickers. Not even for half the window. Delivered very quickly in collection with other orders.
Bomb stickers! No glue! But I did not wet the glass, so I applied it, it holds! So Far
Thank you! I recommend this store. Sending clean and neat.
Very cute stickers. Deer on a dense film, easily glued and easily removed. Delivery is fast, not much crumpled.