Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came very quickly-less than a month. The track is sewn neatly, the picture is clear, the sizes match-on my table 120 cm lay perfectly, from the sides even a little more. Quality: Tapestry with synthetics, dense. Color: gray and bright red pattern. It looks very decent. To store Thank you for quality goods and fast tracking delivery.
Quality at altitude, the picture corresponds, but the color is not (weave the base is not white, but beige), but still 5 stars for quality and cool design
Corresponds to the description. Quality is good. Packed was good
All Super thank for the quality of the store's goods I advise! Shop advise! Delivery fast!
The material is yarn, very nice. It's worth buying.
Decorations for the table-Super. I madly like the delivery to say that fast-nothing to say, the feeling that delivered by courier. I ordered 11.11, it came to the Mail 25.11 quality is excellent. Big enough, my table is 150 cm, the sides hang low, but it's a gift, and there the table is bigger. I'll order myself, too. Recommend
I'm happy with the purchase. The fabric is bright, looks good.
A good tablecloth, but came with a marriage, the pattern is not sewn everywhere, threads hang. But the store returned most of the cost! Seller recommend
Like, she is very thin… the prints are well made! recommend
Tablecloth-track (180 by 35 cm) lines are even, neat, without excess threads, the material is dense, soft to the touch, the print is clear, smooth. The goods are excellent, well packed. Great gift. I recommend the product thank you
Beautiful! I was surprised, soft and thin. Ideal for these parties.
Beautiful woven track on the new year's table. The picture is clear, bright. Delivery to Ukraine 17 days. Fully corresponds to the description. I recommend to buy))
Perfect! Just like the description and even prettier, it was wonderful with my Christmas tablecloth.
Drawing is applique. Letters are embroidered. The fabric is similar from above to baggy, from below is fleecy. How it will look and how it will be after washing we will see.
Excellent decor for a festive table. I came very quickly. The only excitement was-it was written that the receipt at the cash desk in the five, but actually came to the Mail, received by notice.
Really top, good quality. Very fast shipping.
Super good napkin and super fast delivery. Product and store recommend
Smell the info I towel it will be without correction. Ali characteristic as... Some lower feeling no mater but just acid reason Ali do random ㅋ ㅋ atmosphere with money Well wrote seemed
It is very beautiful!
Good Quality and looks lovely
Nice track. Good dense material. Delivered in two weeks. But there is a small defect on the material, which is very invisible.
The product corresponds to the description and photo of the store. I liked the track and fit well into the new year's interior. It is made of pleasant material and good quality. Delivery to Moscow is fast. I recommend the goods and the seller.
Looks great, good, the material is dense, the colors are bright, the pattern, the length, the brushes are all as in the description
Excellent. good quality and fast delivery.
I loved it very nice and excellent quality and price. It's beautiful. I arrive very well and quickly