Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came to me in like 2 weeks, the lights look lovely, they have warm yellow colour, the remote has no battery so i don't know if it works but on the cable there is button to change Mode (there is like 8 modes, so you can pick the way that the lights are working), there is only an USB cable so you have to have that part that you put in the socket
Too well arrived very quickly less than 10 days I'm amazed
It's unreal. Recommend! I came in with a puddle of svidko. It has a remote control and modes and a clear
Fast, remote without battery 2025 Super
Looks like good! Enjoyed
Good Garland, reached St. Petersburg in 5 days.
Super, very recommend, all works
It's super. Everything works, glitters))! Chic!!! Powered by USB. There is a remote control, though without a battery (. But modes can be manually switched)! I ordered 3x2 meters just so that the cat did not get)).
Checked it works, later on, I will not forget the photo.
Garland Agon! Description corresponds Works from yusb Port 8 Modes There is a control panel I like everything, I'm happy Recommend
трек не отслеживается,шло меньше месяца,красиво все работает,пульт тоже рабочий,есть таймер отключения.
Very cool Garland) different modes, just super) plus the control panel is very pleased
It's okay. Thank you.
Very beautiful garland. It is convenient that you can connect to the power bank.
Garlands liked, hung and immediately New Year's mood. Come quickly. I advise the store.
Good quality
Товар прийшов на Нову Пошту , чекала десь 3 тижні, гірлянди супер , все працює і пульт і сама гірлянда , рекомендую ) на фото деякі короткі бо я їх не до кінця розрівняла, мені так більше сподобалось
Arrived in Lugansk for 3 Nelly, thanks to the store for the fast delivery. We liked it!
For 21 days, I will deny it. All the reviews are given. 8 modes. Live via USB. Vicoristav adapter of the Windows mobile phone on 1200ma. Control the button on the block live, Abo remote. I recommend all the goods. I will sell a podyaka and a bazhannya garny merennez.
Price contrast good wait time is worth every penny is not all bulbs without slipping quilt listen up Ohm too comeliness ~~ top Prego
Garland delivered by courier, very fast delivery. Everything came whole and neatly packed.
So far, I like everything beautiful)
Duge garne switlo, came to Lviv for 3 types. Take yak in description. Recommend
боже мой я в восторге!! это просто лучшая покупка. насколько сильно поменялась моя комната как только я их повесила. все кто приходит говорят что моя маленькая комнатка стала визуально в разы больше. и эта атмосфера.. её не передашь никакой камерой. в общем я безумно счастлива! (да меня очень долго доходило как открыть пульт и пока что не купила батарейки, так что в действии не пробовала; огоньки достаточно легко гнутся, так что можно направить их в ту сторону, что вам нужна; с продавцом не общалась; пришло раза в три быстрее назначенного срока, ещё и по новой почте:)
дійшло швидко,на вигляд якісне.має usb вхід.