Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came 2, came super fast to Chile and before the date, recommended
I get it all right, it's just like the description, thank you very much
He arrived a week early. Like in the pictures. The material is suitable for quality/price.
Beautiful! Just like the description! Well packed and I arrive on time
I. Charm the. material size and design
Article received in 10 days for France. Well packaged and well protected. I am very happy with the purchase, the quality is great and the bright colors. Such as the pictures of the store. I recommend the seller. Thank you!
Thank you!!
Very nice, the colors are bright, my children were facined
Beautiful items. Very nice quality and bright color. Top size. Very happy. Arrived 8 days before.
Cool decoration, bright, not very thin, hang comfortably anywhere. Massive and prominent. Excellent will place in the input area
Definitely recommend! Banner chic! Take it will not regret, bright, beautiful, good material. Thank you I'm happy
These are such great things. I take it a second time. Already as a gift. By the door look great
P It came very quickly to mothers good odorless packed perfectly as in the description of the producer I recommend
Great product! Happy with my order! Looks great and I’m sure will last good few years. Delivery was on time.
It came too fast and very good quality! 20/10 best Christmas shopping!
Sensationally looks very well qualitatively super boxed can't wait when them powieszę
As it appears in the description
very high quality and beautiful. More beautiful than in the photo
They are superb, received quickly and good quality
I love it! Very pretty the impression and good quality! They met my expectations
Bright, colorful, did not even expect that such large. Very dovolna. SIZE About 30*170 cm. Stick only from above, there is a lace. Sorry do not lay the hook.
Excellent product, I arrive fast, highly recommended.
Beautiful. Met expectations.
It doesn't look so fragile, it's firm, medium quality, right for the price, canvas material measures over 1,56 meters,.
An excellent Seven