Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality materials, it is comfortable to lie down, ideal for stress relief. Fast delivery in the middle
I also bought it so good that it is a really good product
Very good product, very good quality materials.
Fully as described. Fast delivery.
Ordered the second as a gift, I really liked the result of the relaxation of the neck. Thank you very much!
Good quality, not hurting your neck, highly recommended
The delivery is fast and the goods are so good ^ ^
Very nice for tension relief. One for me one for my dad it will relieve his pain thank you ❤️
Great product, positive Neck release.
Am very pleased with this product, good quality and service, fast service and recommend this store to.
Sends promptly receipt before expected date as description
Firm plastic, seems to be helping with my sore neck!
I don't really know how effective it is, but it definitely looks as described.
This is great for all the stress that is in my neck. Came early as well
It seems to be the best to remove the stiffness of the neck. Thanks for the quick arrival.
Very nice product and very good quality. Fast delivery. Well packed. Thanks store and good luck to your business.
Should I honestly say I don't know how to use it? I doubt if I'm right, but it's cool. Rather, when you lie on your side, it's good for using a pillow, and you put your head on rather than your neck. It's comfortable for you. It's good because the price is good, and I don't think it's like a plane neck pillow when I go on a trip. It's good to do it in the chair now.
We use a little. The miracle did not happen, but it is easier when the neck hurts
Delivery 2 weeks. The description is the same, the color is approximate, the quality is 4. I tried, it really feels like the neck is stretched and relaxed. The material is hard.