Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a large diameter for my thin hair. And so excellent, two modes of inclusion
I just waited 45 days.Well wrapped, Good curling result .. I recommend !!
I love it, it leaves me the hair that I love waves and how it leaves me and with more volume. I like it very much.
It's fast Good looking Look top quality
The curling iron of excellent quality is heated quickly. until the work has tried. diameter 22mm. looks very beautiful I think in work should show myself well
Heats up quickly, but the light stand does not hold heavy tongs. In general, everything is fine.
Fast delivery! Works good! Thank you!
Parcel arrived quickly. Pupyrku was packed. All work, great twists. Only the store changed пукну issue and it was very far from my actual location. This seller three stars
Just not clear how to use
All OK
Loved, warm very fast, this size is good for long hair!
Spectacular I recommend!
Excellent quality, everything works. I'm happy with the purchase.
As in the photo. Delivery fast. Works
Thank you loved
Fast shipping. All as in the description Heats Up Fast Wave is not big
Curling fire, once stated, three days go with packing, the gift was a glove and two clips, definitely recommend!!!
The goods came quickly. I put 4 stars, because there is something to compare. I 've had this kind of curling iron before. It looked more professional: The cord is professional, the bolts are not so bulging that-Lee. Instead of a solid plate on one side, there were just three round rods that opened in different directions and created a wave. Plus, to have a good wave, it takes a few seconds to wait, even when set 220 degrees. My old flat did not have this, the curl was envy in a few seconds, just touching at the plauke and letting go at once. I could go with wavy hair for a few days. There's no such thing. The next day, you're just getting fluffy. From good: inexpensive and for a change will go. I did not communicate with the store.
I like this device, it’s very nice and it works just fine, I like the quality of it but the thing that I wanted is for you to have more heat settings, and this how tall it only has to settings but it gets the job done and I love how it comes with a protective love and a piece of metal that helps the hot tool not to burn The surface overall I think it’s a very good hair tool
I received today my request. Came well packaged and like. Heat very well. Still not tested in hair but believe is perfect. Thank the store and recommend the store.