Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received your
젤 작은 육각 부러짐 ㅜㅜ
Good quality, comfortable to be an emergency tool
Arrived fast Brasil, only that the delayed Post to deliver. The screwdriver is very short and Philips not fit right in regular screws to the rear, what makes very rest worth buying. Key and full and light
обработку не смотрел, но в руке огромная увесистая металическая хреновина приехало за 2.3 недели
Delivery MSC 12 days. Normal that quality, processing is not a Lux, but everything is spinning and does not hang hexagon measured correspond to the sizes exactly. The quality of the metal has checked, it has not twisted out the kale screw of the face of the Cross (there is a photo), but this is a bicycle tool, it should should The rest is in the process of exposing. All good safe roads.
Favorite multitool. i really recommend for everyone
Good quality product meets the purpose. Relatively light, but accurate. Mix ideal tool to make you leave a break during a pedal.
I order the third one for a friend, everything is super, I recommend the store
Muito bom!! Entrega rápida!! Recomendo!!
то что надо! есть все необходимое. сделан качественно. приятно держать в руке. надёжен в каждой детали.
122 그람, yet use power. Membrane just look finish is slightly off. Original writing modern topic off more lightweight, size also becomes smaller as body thickness 1.3 ~ 1.5mm slender.. 5mm hex wrench tire lever drummed for a living outside without the dish with some inconvenience to shows.
Item received in good condition
Small and practical, very durable and functional. Received in 19 for the interior of Sao Paulo, City Matão. Not taxed. Recommend…
Well received its correct air just tested the drift chain on chain sram eagle c is nickel
Хороший набор, много разных инструментов. Иметь такой набор под рукой очень удобно, товар рекомендую.
Very good choice. Very acceptable quality and utility. It is made of aluminum and looks tough
Normally I not commenting here. However am impressed qua speed reached here in Brazil. 1 month early! Loved the product. Bora pedal! Southern POA/RS
Igual a descrição, produto aprece ser MT bom, quero ver o desempenho do extrator de pino de corrente, mas ele parece aguentar o tranco acabamento bom e bonito, um pouco pesadinho é verdade, mas tem várias funções.
Everything corresponds to the description, without Lufts.
Good multitool at first glance. After use can add feedback
Super recommended, all the basics to repair in a compact space and with good finishes.
Enjoyed arrived fast and seems well durable recomento
Very well made recommend
Looks good and solid...yet to use it..but hope it'll last for awhile before I get a new set..