Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful for my sedan Ford tough, my German Shepherd loved.
awesome product, i wasn't sure if the bigger size will fit.. it fits well of course, dog didn't feel comfortable at first but he got used to it
Super quick delivery! and the cover fits perfectly! Super happy with it!
все отлично
Not yet. In appearance, the quality is good. The lines are even. Later I will add a review
Received quickly, installed in a bmw e90, very good
Much better than the Beethoven hammocks at a penny price is more expensive.
Very convenient cover on the back seat for carrying dogs. It only takes half a minute to install it. It is also quickly removed to shake or vacuum the salon from the hair. In the family there are two dogs, we constantly transport dogs for walking through a crowded and large park. I can't imagine how we lived without him! Recommend! The size 152x143 is ideal for the car C4. No more.
Excellent store and great product ! Just delight, now our dog does not get dirty!
Quality is good. I'm buying the second one, in another car. I like it.
The product is amazing. I'm very impressed with the quality of the product. Recommended
For a very long time went China Post air refisted Methol, had to open a dispute, the money wenuli, the goods came in 5 months!! Itself is very good, quality
около 3 недель до Алтайского края. для Соляриса большой слишком. качество отличное.
Good quality and fitment. Time will show how good is durability.
Amazing waterproof. Product as described.
It took two weeks. I ordered for Kia Rio my second half, but she said that the dog will be carried in my manual, I will try on there and there, then I will not.
This item IS really good. easy to fit and offers good protection for thé back Seat. Good value for Money and free shopping from French store.
good product,matches all,bit smelly do
Sends very fast and really conform to the description
Quality worthy. Straight. The material soft has a light smell of chemistry, but not critical. I did not communicate with the store. Shipping fast. Shop and seller recommend.
Very comfortable thing. Already used to cover the sofa and in the trunk of the car. In the salon is not yet testyla, but we can not imagine how to be without this miracle litter. Came super fast to Italy
Very high quality CAPE. purchase is very satisfied! Thank you store!
Cool cover, soft a little. Let's see how it will serve
It's a pretty comfortable thing. The old carriage has already broken, I ordered this one. Super! Small happy)
Классная штука! Точь точь как в описании. Доставка в Украину достаточно быстрая, недели две. Единственное есть запах резины, оставили на балконе проветрить и испытаем с нашим собакой ))