Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a very long time went China Post air refisted Methol, had to open a dispute, the money wenuli, the goods came in 5 months!! Itself is very good, quality
около 3 недель до Алтайского края. для Соляриса большой слишком. качество отличное.
Good quality and fitment. Time will show how good is durability.
Amazing waterproof. Product as described.
It took two weeks. I ordered for Kia Rio my second half, but she said that the dog will be carried in my manual, I will try on there and there, then I will not.
This item IS really good. easy to fit and offers good protection for thé back Seat. Good value for Money and free shopping from French store.
good product,matches all,bit smelly do
Sends very fast and really conform to the description
Quality worthy. Straight. The material soft has a light smell of chemistry, but not critical. I did not communicate with the store. Shipping fast. Shop and seller recommend.
Very comfortable thing. Already used to cover the sofa and in the trunk of the car. In the salon is not yet testyla, but we can not imagine how to be without this miracle litter. Came super fast to Italy
Very high quality CAPE. purchase is very satisfied! Thank you store!
Cool cover, soft a little. Let's see how it will serve
It's a pretty comfortable thing. The old carriage has already broken, I ordered this one. Super! Small happy)
Классная штука! Точь точь как в описании. Доставка в Украину достаточно быстрая, недели две. Единственное есть запах резины, оставили на балконе проветрить и испытаем с нашим собакой ))
нормальная подстилка только сильно воняет как все из Китая, отправлена сразу в стирку так как находится в машине с ней невозможно. по размеру подходит на Школа А5, с ремешками будем ещё разбираться. пришла быстро, отслеживалась. продавца рекомендую
This is one of the most successful purchases in AliExpress. A great thing for our two tacks, so that they do not climb the salon!
Delivery fast, in appearance quite the same crebkaya on the move SRV 4 is a bit too big but this is not critical
So helpful, when taking friend’s Husky, it’s fur stays in the box. Also no clawmarks on the leather. Thumbs up from me!
Delivered fast, Its looks good, fits perfect in my Hyundai Ionic and dog, Belgian shepherd seem happy with new cover. Also, I am pleased that my doors protected from scruches, yet, I wish door protector would be a bit higher. So far recommend.
I ordered the largest size 162 × 153 in Santa Fe New sits like a glove. Went 3 weeks. Thank you to the store, the quality is good, the seams are even. Recommend
Good hammock, satisfied. Very long delivery to Belarus, 93 days. Talked with the store, solved all the questions, about the long delivery, after 60 days, the seller agreed to return the money. But decided to wait .... ordered 152*143, ideally approached us in the car. Machine Gelly Gs.
One hundred million stars of this litter. Made very soundly, the little things are thought out. Comes with one buckle of the collar in the latch of the seat belt. The grid looks very strong, there are slits on powerful bays for withdrawal to seat belts. Two convenient pockets. We have Mitsubishi Colt. Lay perfectly, even turned out to be a little more. Take it. Delivered to Czech in a few days. Sorry, there is no normal delivery to Serbia, I would still order. All recommendations to the store. Thank you
Product compatible with description, good quality and fast sent.
The goods came very quickly, the quality is excellent, they have not yet been used, but in the opinion and feelings of problems should not be! There's a smell! But I think I'm going out, I posted it on the street
Very good and big