Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog looks great. It's a 30' 900 kgs labrador of weight and I asked for size XL. We had to tighten the harness a little, so if you got fat, you 'd still fit.
My 2nd order but in a different color...love this harness.
Good product. Very comfortable and sturdy materials. Recommended.
Невероятно очень доволен очень хорошим продуктом, он светит слишком много, так что супер хорошо, и я приезжаю очень рано
Very cool, perfect fit, my dog weighs 36 kg
Harnais de bonne manufacture, taille correctement suite au tableau des tailles. Reçu rapidement.
Fast shipping! Everything came up. Size table corresponds to validity
Не выдержит среднюю или большую собаку.
The store sent the product quickly, the product is very high quality. I have never walked my dog so easily.
Amazing very happy with the product very good, it shines too much so that super good, and I'm very early
The harness is very birn. Fit properly and subject the dog effectively.
Excellent product! Very nice and the same as it is in the picture. I love it! The only thing is they say the shipment was free! Very satisfied.
Packed simple. Arrived in 8 days. Great workmanship, reinforced, was a little big, but as she will still encorpar will serve perfectly. Recommend!!
Perfect fits very well to my bitch and does not hurt her inside the top of the front paw thank you
Great harness! Everything is adjustable. Took on Labrador 35 kg.
Delivery well before the scheduled date, thank you. The harness is quality the color is top, the size M goes perfectly to our 1 year beagle. I recommend this store.
Perfect very practical
I ordered the Small size and it fits my 11 pound miniature pinscher mix perfectly. It has so many adjustable straps that it fits, even though my dog has a large chest for a little dog with skinny legs. I put it on too loosely at first and he got a leg stuck in the neck hole, but after I readjusted it it's perfect.
For labradora 45 kg fits perfectly. A little worried me plastic for przypinanaia lanyard but for now OK
Perfect fit, thank you so much.
Esta muy bien, parece de buena calidad y le queda bien, es talla L para una labradora de 30 kg
Еще красивее, как на фото. Очень хорошо сделано и стабильно. Точно подходит, так как я надежная собака. Высокая цена. Выглядит очень красиво. Дышащие и отражатели в полоску. Настоятельно рекомендуется.
I advise everyone
More beautiful like the photo. very well made & stable. Exact fit, so as I the dog presumptuous. Top price performance. look very beautiful. breathable & reflectors stripe. Highly recommended.