Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Да супер бинокль, видно очень хорошо, даже кратеры на луне)))единственное *но* окуляры были в каком то масле замучался оттирать
מוצר טוב
Good one. Durable. There are many settings. Clarity of the image at altitude.
Everything came, thank you very much for the parcel.
Came safe and sound. Packing very much pleased. The binoculars themselves are very good!
За свои деньги хороший, угол обзора ожидал что будет побольше
All that ordered came quickly, the product is intact and corresponds to the description-I'm happy! Thank you very much!!!
купила в подарок 13 летнему вн уку,он давно мечтал о мощном бинокле.Я конечно не очень в них разбираюсь,но посмотрела на соседскую крышу на расстоянии более 20 метров,все четко видно,как на ладони.
Бинокль хорош ,кратность отлично ,зум отлично ,а вот мощное ночное видение и подсветка отсутствуют ,досадно.
I bought a gift for 13 years Uku, he had long dreamed of powerful binoculars.
Good quality and correct vision. Well rigged. Arrived quickly to Spain
Article that leaves me puzzled about its performance compared to those announced. Indeed, the first tests showed a difficulty of adjusting the sharpness in zoom mode. The image remains blurry. In no zoom mode, the image remains clear.
Высылает быстро. Дошло за 10 дней. Качество приемлемое. Окуляры не прилегают плотно к глазам, не удобно. Корпус бинокля весь покрыт резиной. Легкий.
Nice binoculars. Everything can be seen perfectly.
Доставили в Москву за 6 дней. отличный товар советую продавцу
Delivered to Moscow in 6 days. Excellent goods I advise the store
Бинокль до города Якутска пришёл быстро, за 14 дней, всё хорошо упаковано. Имеется сумочка, платочек, ремешок. Бинокль мне понравился, всё хорошо, чётко видно. Немного тяжеловат. Продавца рекомендую
Great quality product. Enjoyed. Zoom is very good. Not cause much aberration. Recommend.
Price-quality. packed perfectly, at a distance of about 3-4 km, the face is already difficult to consider.
6 days delivery. The packing of the goods is excellent. The binoculars themselves are rubberized. really has a 10-fold increase without zoom, compared with a gap pipe. Zoom adds about the same. There is no 36x increase. The viewing angle is certainly better than the elbow pipe. The kit also includes a neck strap and a handbag over the shoulder. For this money, the goods are decent.
Just super, did not expect such from them, recently took in the store for 12 T p and do not compare, delivery in 2 weeks,
Binoculars to the city of Yakutsk came quickly, in 14 days, everything is well packed. There is a handbag, a handkerchief, a strap. I liked the binoculars, everything is fine, clearly visible. A little heavy. Seller recommend
Good product good quality
Everything is fine, came very quickly
Incredible!! I totally recommend. Fast and fast.