Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the Christmas tree looks beautiful, buggy application, Long could not connect.
They are the most beautiful lights I have ever bought, the excellent application everything works fine. I'm happy
Alles super. Funktioniert auch alles gut mit der App.
Complies with the description. Works properly. Neat packaging.
Works well and it is easy to control.
Excellent shopping, if you buy several lights, synchronize each other, or be perfectly ideal for the Christmas tree.
Классная гирлянда. Легко настраивать в приложении. Я очень довольна. Спасибо! Рекомендую!
Shipping very fast. Well packed. I haven't tried them yet. When I mount them I will leave New valuation
Came faster than in the description all works.
Great! More than put in the tree!
Great colors and easy to change. Will explore more when appropriate. Some good colors for upcoming holiday lighting. Fast delivery!
All as in the description. True it came to break the head with connection to the phone
The Garland was delivered whole, but at first it was only glowing in red. After installing the application on the smartphone and connecting it to the Garland, different colors and effects are available, including changes in coloring to music.
This is a product for Christmas tree decoration with lights of different colors that are distributed throughout the Christmas tree and are controlled through the app with smarfone.
Долго шло до Москвы! Пришло все как написано, проверю отпишу
not the best app to control it but does the job pretty good. all you need to do is install the app and turn on the phone Bluetooth. it recognise the lights automatically and then just select the lights color, speed etc . it works like a charm for me.
It was easy to walk through to the train.
Пришла быстро. Все как в описании. Очень хорошая и классная гирлянда. З телефоном работает отлично все цвета и режимы включаются и работают. Кому нужно берите.
Cool Garland, control through the application on the smartphone. Even can in tact to music and voice flashing
Повесили на елочку очень красиво и удобно управлять с телефона! Ёлочка зажгись ))
The item corresponds with description. Great store!
Best $20 I’ve ever spent! Works well with the app, I’m able to choose the light colours abs patterns. Can also set up timer and schedule for turning on and off the lights. AWESOME!!!
The app is up. Everything works
Bright, beautiful and most importantly safe lights. Many settings in the app there is a timer setting and mode selection.