We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:
Top picks just for you
It didn't last, my knob broke it in a moment. But of course it's a pitpull.
Toy not suitable for the solid jaw of my dogs (poodles) very intelligent certainly but who quickly found how to open the toy and Chew gently the croquettes that I had put inside. In short disappointed by this purchase
Playing daughter) dog looked and went on) Let's try with food to attract the dog
muy bien, aunque quizas para un perro pequeño no es perfecto, ya que es muy duro
A real success near my dog. Stick better on smooth tile
Arrived well before combined
As in the description.
my dog just loooves this kind of toy. and its long lasting
resistente
Very fast delivery!!! Product corresponds to the images and it seems good quality!
It's the first toy to distract him for hours, I put pâté inside that he loves and the thing about the spikes.
Bon produit
Cool and durable toy
todo correcto!
Can't understand. What to do. Started licking until there was no reaction.
מומלץ
Too wide, suction cup does not work
Very happy
My puppy has fun with the toy
Excelente
very good service, dog loves playing with it
Not a reliable fastening of the rope to the toy-when playing with the dog flew out. Then the plastic part of the attachment was eaten)) came to Mo quickly
Super
thank y very much
I arrive in very good condition, adheres to any smooth surface and my little bitch loved it right away. For better teeth cleaning it is recommended to use some kind of dog toothpaste.