Best Outdoor Companion Quadcopter with 2-Axis Gimbal Camera 2K HD Video Camera

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Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Refunds & Returns

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Our highest priority is to make you happy, so everyone who shops in our store receives the following guarantees:

  • full refund if you don’t receive your order
  • full refund if your order does not arrive within the guaranteed time (14-30 business days)
  • full or partial refund if the item is not as described or damaged
  • full refund if you do not want the product you have received (but you must return the item at your expense and the item must be unused)

Best Outdoor Companion Quadcopter with 2-Axis Gimbal Camera 2K HD Video Camera

  • Altitude Hold
    Built-in 6 axis gyroscope holds the altitude and the position of the drone, making photo/video shooting much more stable.
  • Headless Mode
    In headless mode, the drone will fly in the direction the right control stick directs. You can fly the drone without worrying about what direction it is facing, especially when it is far away.
  • One Key Return
    With One Key Return, the drone can fly backward automatically. Just press the button and get it returned to you, so it can’t be lost.
  • 3 Speed Modes
    3 speed modes make this drone suitable for both beginners and experts. You can choose low speed to learn flying it and switch the speed while the drone is in flight for more fun.

 

  • Ultra Long Flying Time
    SPF600MQ drone comes with 2 pieces of 1600mAh high capacity battery, each battery providing 15 minutes of flying. You can enjoy a flight of half an hour with the 2 included batteries.
  • Low Battery Alarm
    When the battery of the drone is of low power, there will be continuous beeping sound from the remote and the LED lights on the drone will flash quickly.
  • Angle-adjustable Camera
    Equipped with 120° wide angle 720P HD camera, this drone provides you clear images and videos. The camera is detachable and angel-adjustable, meeting diverse requirements for different shooting purposes.
  • 3D VR Mode
    Put your phone in the VR glasses (Not Included). It provides an amazing visual fidelity and outstanding 3D experience. You can enjoy first person view real time live video directly with it.
  • Shake-free Shooting
    Enjoy all the desired scenarios with SP600N’s anti-shake axis gimbal!
  • Clear and Fluent Vision
    Capture 2k images and smooth live videos without delay in your first point of view.
  • FHD 2k/1080P Camera
    • The enhanced 2k/1080p full HD camera captures photos with high fidelity, catching every moment of your vacation from a birds-eye perspective.
    • 120° wide-angle lens widens your views and 90° adjustable design meets diverse requirements for different shooting purposes.
    • The drone camera shoots 1920X1080@25fps high quality videos. You can save it on the SD card (Not Included) and stream your moments on big screens.
    • The SD card slot supports 64GB Max micro SD cards. (SD card not included.)
  • High-Speed Rotation
    Press the High-Speed Rotation button on remote, the drone will spin automatically at certain height. No need to hold the direction throttle all the time now
  • Circle Fly
    Just press the Circle Fly button on remote, the drone will fly in an anticlockwise circle of around 1M diameter.
  • 3D/ 360° Flip
    Fly the drone to a height over 2 meters. Simply press the 3D Flip button and move the right control stick to flip the drone 360° accordingly, which provides stunt aerial show.
  • Trajectory Flight
    • Simply draw a flight course on your app interface, and the drone will fly following the path accordingly.
    • There are 5 ratio options available to meet all kinds of needs.
    • Remote or APP Control
    • You can either control the drone with the remote or your phone.
    • APP named SNAPTAIN Nova and is available at App Store/Google Play,
    • compatible with iOS 7.0 and above / Android 4.4 and above.
    • Gesture Control/Voice Control/Gravity Control

General Usage Information

  • Drone LEDs do not light up.
  • Press power button on the drone.
  • Replace or charge your drone battery.
  • Make sure the connectors of the battery are plugged in firmly.
  • Drone LEDs keep flashing, but the drone never responds to any command from the remote.
  • Pair the drone and remote again.
  • Replace or charge the battery of drone.
  • Make sure the batteries of the remote have enough power.
  • The flight is not stable.
  • Return the drone and restart to do a flight calibration as instructed.
  • Make the flight trimming accordingly.
  • Fly the drone when the weather is good.
  • The response from the drone to the control is not sensitive.
  • Make sure the distance between the drone and the mobile device is effective.
  • Connection between the drone and the App is frequently lost.
  • Make sure the distance between the drone and the mobile device is effective.
  • Make sure your mobile device is not connected to another network.
  • The App doesn’t respond to voice commands.
  • Ensure the drone App has access to the audio function of your mobile device.
  • Some of the functions don’t work in the App.
  • Make sure the switch for the App is ON.
  • The drone will fly beyond the control range.
  • Activate the Headless Mode, then move the Right Control Stick to fly the drone back.

SP650 Specifications:

  • FHD 1080P Camera
  • High-Speed Rotation
  • Circle Fly
  • 3D/360°Flip
  • Remote or APP
  • Gesture Control
  • Voice Control
  • Gravity Control
  • Altitude Hold
  • One Key Take Off/Land
  • Headless Mode
  • One Key Return

SP650 Package includes:

  • Product Dimensions:10.6 x 10.6 x 4.4 inches
  • Item Weight:5.8 pounds
  • Batteries:1 Lithium Polymer battery required. (included)
  • FAA Registration: Not required
  • Camera:1920*1080p 120° FOV
  • Drone Battery Capacity:1000 mAh
  • Flying Time:12 mins per battery
  • Charging Time: about 120 mins
  • Video Transmission Range: about 60m/180ft
  • Transmitter Operation Range: about 80m/240ft
  • App Required Operating Systems: IOS 7.0 or later / Android 4.4 or later

SP600N Specifications:

  • Motor:1020 Coreless
  • Control Range:≤500m
  • FPV Range:≤300m
  • Video Resolution:720 P
  • Maximum Flight Relative Height:120 m
  • Batteries:1 1800mah Lithium Polymer battery required. (included)
  • Flight Time: About 15 mins
  • Charging Time: About 3.5h
  • Photo Resolution:2048 x 1152
  • Video Resolution:2048 x 1152@30fps
  • Photo Format: J PG
  • Video Forma:MP4
  • Storage: Save to mobile device or microSD card
  • Mobile App Requirement: Android 4.6 and later, IOS 8.0 and later
  • Product Dimensions:12.6 x 12.6 x 5.1 inches
  • Item Weight:1.54 pounds

SP600N Package includes:

  • 1 x Drone SP600N
  • 1 x Remote Controller
  • 1 x 7.6V 1800mAh Battery
  • 4 x Spare Rotor Blades
  • 1 x USB Charger (for Drone)
  • 1 x USB Charger (for remote)
  • 4 x Propeller Protector
  • 4 x Spare Rotor Blades
  • 2 x Landing Skids
  • 1 x Instructions

SP600 Specifications:

  • Drone Size: 31.5 x 31.5 x 12 cm / (12.4 x 12.4 x 4.7 inches)
  • Drone Weight: 180g / 0.39lb (No FAA registration required)
  • Camera Resolution: 720P
  • Remote Control Distance: 240ft / 80m
  • Max FPV Transmission Distance: 180ft / 60m
  • Drone Battery: 3.7V 1600mAh (Rechargeable)
  • Flight time: 15 minutes
  • Charge time: About 180 minutes
  • Battery for controller: 4*AA/1.5V battery (not included)

SP600 Package Includes:

  • 1 x Drone
  • 1 x Remote Controller (Battery Not Included)
  • 2 x 3.7V 1600mAh Battery
  • 4 x Propeller Protector
  • 4 x Spare Rotor Blades
  • 2 x Landing Skids
  • 1 x USB Charger
  • 1 x Instructions4. usb charger

Notes:

  • Due to the light and screen setting difference, the item’s color may be slightly different from the pictures.
  • Please allow slight dimension difference due to different manual measurement.
  • Make sure you power on the drone first, then the remote in each flight.
  • Do repeat the linking procedure each time the drone or the remote are restarted.

Important :

  • When you receive the package, if you find that the battery is swollen, please do not use it and contact us immediately! ! !

 

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