Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's the most primitive cop. The app refused to work in the phone. The camera shoots well for such a cost. Management is sharp. There is no stabilization in flight. Return to the original point does not work. Landing is tough. Passed it back. You can only fly in the open field. The money's all back.
Very profesional service.
Cool thing
Cool Pussy, flies. On YouTube dudes in English explain How to manage it.
Great drone. Everything came according to the configuration. The capacity of the batteries corresponds to the description, took more than 1100 Ma. Controlled easily, but in the wind it is better not to fly. I flew into the wind, so I can add that the drone is strong enough-nothing broke.
Received soon, well packaged and good to construction. Lack to thoroughly test, good product and good store, recommended.
The first test run was successful. Included are two batteries, spare blades, screws, screwdriver, chassis, jest, smartphone clothespin, delivery fast. Waiting for the season. Thank you to the store for a very impressive discount, at a price of 992 rubles. There are no shortcomings, taking into account if you buy separately batteries, the cost will be equal to the quadrokopter itself. Shop official, the seller is interested, that the customers would not have problems with the goods.
The baby is very happy. Super Toy! Everything works
The drone came in about two weeks. I opened the box only to believe that nothing was broken and not cracked. Check works or not, did not check. Later I will add a review.
5 Post shipping. 4 days to Lipetsk region, after shipment. Packing whole. The equipment is as stated, everything is intact, all in stock. The second battery in the drone itself. With a smartphone, the connection is good, the app snaptain Nova. We'll learn to manage!
Excellent quadrocopter, it's not so easy to control, although it's obedient. The camera is decent, video on the FHD card, on the HD phone. with gestures, voice commands, and the choice of flight trajectory did not understand. Includes 2 batteries with Chargers to each, a set of spare blades, Screws. When falling, the chassis broke, do not sell separately, and the set of spare parts at the price of equal to the drone itself, as its cost = 1280 rubles! If again there will be such a price without hesitation I will order. Three modes of force flight, with a breeze copes, but better Fly windless weather. height about 80 meters, then you can lose control. Noise is decent. calibrate each time. one joystick handle for no apparent reason flew away, but it does not interfere with controlling the drone. As the first drone I recommend, I'm happy with the purchase, the price is 1280 rubles. Fire! The result of shooting the camera from a height class. flight time as declared about 12 minutes delivery fast.
It's arrived in a couple of days and because it coincided on the weekend, in a perfectly packed box and at least it seems to be all right and it looks very good like this drone which in my humble opinion has good performance and good value for money. Later I will be able to assess its overall functioning
Took off, took off on the phone. Battery charging. .. For how much such a design is enough. Fell, nothing broke. On the street I'll start, I'll cancel.
Norms. Delivery from Russia. Fast.
It is. Just. Gun! Thanks to the best store of all AliExpress. The parcel to Petersburg reached 3 days! The order was processed too for 3 days. The seller answered all questions. Thank him again! What about the goods: The drone is very good for its money. All spare parts are in place, nothing is broken, immediately it turned out to control them, with the phone Xiaomi Redmi 9 contacted quickly. The camera, of course, is not 2 K, but quite clear. On the street while she was tried. Then I'll add a tip. I recommend both the goods and the seller!
Express shipping. Ordered 11.11 delivery 12.11. Product complete. I am glad
The son is happy! Everything works at home flies, the camera and the app is synchronized! For the first drone, the child is just fine!
Delighted with the drone. To learn how to drive great. Pretty good Image Result for the price. Battery life about 15mn.
Delivery to Moscow 2 weeks. This is a gift, so have not been used yet
It came to c-pb for 10 days externally like-it would be OK to take everything as a gift so I did not check in work
Great really, for beginners is perfect Sin for l dedicated ap that with the latest generation does not connect to camera phones while with systems operating less recent goes great Overall great
Great store, fast shipping all as the ad.
Общие впечатления. Квадрокоптером доволен, управляется очень хорошо, на ветру держится уверенно, очень радует функция возврата (без нее бы на большие расстояния я не осмелился бы летать) и прочие функции работающие по GPS. Радует стабилизатор и качество картинки (не супер качество конечно, но в разы лучше предыдущего моего дрона), с высотой тоже все хорошо, сегодня поднялся на 83 метра, это пока рекорд, но думаю, что мог бы без проблем и до 100 метров ввысь подняться. Что мне не нравится, так это пульт, сам он хороший но проблема в том, что он просто не заряжается, точнее заряжается, но при определенном наклоне зарядника и при постоянном удерживании. Вообще-м буду думать что делать с пультом, надеюсь что продавец отправит мне новый, а пока буду пользоваться этим.
shipped fast, looks good, came with landing pad
Packed well. Fast delivery, 19 days to Kuzbass. Not yet checked. The store put a small gift-a fabric landing pad with a case. The overall impression is good.