Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
these are mini gummy molds .. but very good quality
The form came with stars, not dinosaurs
Very good
All OK.
Thank you. Overview of parcels with AliExpress on the YouTube channel webestop
Заказала 19.07.2021 г., продавец отправил заказ 20.07.2021 г., прибыло в страну назначения 25.07.2021 г., прибыло на почту 31.07.2021 г.
The product is very thin and has a smell. Hopefully it will go away with time
it arrived really fast
Molds are super, immediately made with the son of marmalade, everything is easily removed from them! I ordered three different forms, the order came at the expense of this very quickly. I'm happy!
There was a hole in the product.
Okay, ready to make magic gummies, soon we'll be flying with bear gummies
Delivery from 11,11 to 1,12, everything is super)) but they are very small)
The shape really liked, soft. Made candy, take out easily, I advise everyone!
At least what it looks like comes perfect. Now you have to use it And the best thing is that gotario.
They are very small they took time to arrive chile about 1 month and a half
As described. Well packaged and it didn't take long. I recommend.
Exact product How described. I still don't use it, I liked the quality
All as in the photo. In Belarus came in 19 days. Recommend
Arrived in 2 months but not having particularly hurry I expected quietly. I don't use them for making cakes but for the resin and here there is to say one thing: the teddy bears with resin, you have to put a drop of resin and fix legs and arms with a toothpick. Come out dull and do not rub as I believed, but all in all I don't dispiacciono. Dinosaurs instead are beautiful, I'm totally in love with❤
Всё хорошо, товар соответствует описанию
מושלםם
Top! And very quickly in Belgium satisfied
такие маленькие, прям с ноготок
perfect! they make great little hearts for my Scentsy Wax samples. I am very pleased.
Very small