Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The toy came with broken glass. The other side is whole. Delivery Sberbank logistics, at what stage broke the glass is unrealistic to find out.
Looks very good, like us very well.
Very cool!! Unexpectedly for me, it's with glass, not plastic inserts. It was wrapped in two layers of navel, but still one side broke down
It shines beautifully.
The flashlight is small. CM 10 probably
Cool addition to the Christmas tree
One month to Bucharest. Produced as described. I am very pleased.
Excellent lamps are well packed only without batteries until I checked, Garland in working condition
A small thing on the palm is placed and the battery is small and since it is not there, then it will not be possible to try until
A beautiful flashlight, the battery has not yet been bought, so I do not know how it works. Shipping fast. To the store Thank you and five stars!
Product very sweet, very small and beautiful. Need special batteries
Great Garland I like. For my photos is the most
The parcel came on time, everything is well packed, the lamps came without damage. The only thing that brought into the hub is the incomprehensible size of the battery. We'll find out, but I don't even know what form they should be. And so, in general, a very cute New Year's accessory for decor.
Симпатичный фонарь, но боковинки вставляются в пазы и не очень хорошо прилегают. Шел долго, но успел к НГ.
Cute New Year's flashlight. Came very quickly, before the calculated time. In the kit there are no batteries, so I have not checked yet. We need to clarify which batteries. In the flashlight go small rough, like tablets batteries. But what kind of number do not know yet. Tomorrow I will understand.
Thank you to the store, took into account my wishes❗ Packed well. It's zaloe. Delivery before time. Sold out sociable. Recommend❗
Garland liked, small, cute, creates the atmosphere of the holiday I have not yet tested, asked for help from the store with batteries, I do not know what kind of there it is necessary In general, the order is satisfied
Delivery month. On the photo something seemed that candle with moving flame, but in fact only flickers. For this money norms.
Liked the flashlight, small, of course, but I attach a photo of suitable batteries, three pieces need
Comes without batteries, two modes of operation. At first I was very upset, because a lot of non-colors on the bells themselves, but when you turn on, everything is very cute.
The flashlight is beautiful, but it came with a marriage-there is no mechanism for batteries. It's a pity, because I wanted a lamp, not a statue (
A beautiful small lamp, the picture of Santa Claus is not very bright. Came quickly days for 7-8 about) there were no batteries included ((
Very beautiful lamp burns with a twinkle like a candle!!!
Very nice and beautiful Christmas tree decorations. Fast shipping. Well packed. Fully matches the description. Seller of 100 stars. Many thanks!!!
Perfect thank you will definitely buy again from this store very fast shipping and very recommended