Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works fine let's see how much it will last
I arrive very well, complete equipment, only the plastic grip is very delicate, easily broken when the plastic trigger was released for the measurement level
Checked, works. compact case, everything you need for inside is.
Для ДНР и ЛНР не заказывайте не дойдёт.Доставка курьером,в Куйбышево не отправят.Забрал случайно в Таганроге,был проездом,лежала на Большой бульварной 12.Дрель конечно никакая.Для дырок в гипсокартоне пойдёт.Патрон как тут и пишут болтается так,что по ощущениям скоро отпадёт сам.В общем решайте сами.
Bought purely for the house, everything in the case is, Prof tools at my work, for 2000 almost free, very fast delivery with Courier
The drill is happy, the delivery is very not happy with extremely disgusting, contacted the online store Deco and disappointed, I will not order anything from them, they promised to deliver it in a week a
Everything like in description, thank you very much, it's a little בעיכוב but not horrible. Plastic indeed pretty simple but look for me to home that's enough!
Kvalita kufríku them super, príslušenstvo them bohaté and AJ kvalita plastov for vŕtačke them výborná. Odskúšaná vŕtať for betónových panelov ktoré without problémov zvládla :) dodatočná recenzia after dlhšom otestovani. Top predajca 5 * zatiaľ tretia vŕtačka from tohoto predajcu s ktorou som veľmi spokojný :) odporúčam
Delivery to Novorossiysk 17 days, for the house is suitable, thanks to the store and five.
The kit is all super. Made kind of reliable. On operation-let's see.
Normal set, but in my case, the cartridge got not the best quality, there is a beat of the cartridge and not weak, I think to replace it with another. The store dropped the money, although at first he was silent in personal correspondence. In general, I got it for 1000R. The quality of plastic leaves much to be desired. In general, there are questions about the originality of the goods, but it's okay. Inside everything is simple, the grease is not where it is. The screws of the case are twisted from the very opening of the box. Like a cossary if the cartridge goes all the way.
Delivered within 35 days. the parcel is well packed. The drill arrived without damage and corresponds to the description and configuration: Handle, key, 2 brushes and instruction is available. from the network works well, thanks to the store.
2 weeks to the Samara region, works clearly, everything is done neatly, nothing luftitis. Now I have my logical Autobot))))))))
Gostei muito da furadeira, ela é pequena, mais é muito robusta, o controle de velocidade funciona, assim como o controle de rotação. Além disso a entrega foi rápida.
Drill for 710 Watts, excellent, in size even slightly less than interskol 580 watts. Came for 14 days by courier. thanks to the store and delivery DPD. Quality and price Deko at altitude.
Thank you for the goods. Everything works fine. Delivery 12 days. I recommend the store.
Great quality product super fast super recommend
I brought the courier straight to work, went 5 days. Looks great, I liked it. Thank you, I recommend.
For this price it's really good set of tools. Screwdriver has strong hammer function to make holes in hard walls. In set you will get drills to walls, metal, wood and sockets. Really enjoy this purchase and could recommend this store and item.
This time everything was perfect. This was my second order and Polish warehouse is better than Czech one. Very fast delivery. Recommend to buy from Poland.
배송 빠르고 가격저렴하고 성능좋아요
Drill good works fine as in the description I recommend you a producer
Delivery of 2-bed double room Odessa to the river, ukrpochtoyu, twisted shvidko. yakistvo on the floor looked at an hour of,, off
Drill like a drill, smells like plastic, for such money the most it. Twists fast.
The product was sent as the description in the listing. Both the shipment as was very fast.