Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right, recommended, according to the price.
Very good freshness. I wish very well with free shipping, then arrive in 20 days only. I recommend it. I hope to buy the same from this store. Blindly, thank you on the express. Thank you seller.
Thank you for arriving in Morocco in almost 15 days to Morocco thank you to the store I advise me to deal with this seller and thank me also for Express
Product is as described. Haven't tried it out yet but it looks good
Okey
Good tapes. Installed easy on the bike. Like the color. Very soft, arrived on time. Recommend. Worth. I am using. Comes with end handlebar. works. Product cost.
Am Satisfied product as advertised
Very good quality
good, very good
Do not yet when I this go places, seems in order!
For your money norms, for this you get: in color it's rather gray, each tape of 2 meters, neat with tape, you can glue off the gape, you can use use the Well, the tape, for pasting the ends, it looks like plastic with glue, it's better to take an isotape, or buy a normal store. He did not yet put on the old ride. I'm going to unsubscribe.
The bar tape is reasonably good quality. The adhesive strip is a little narrow but is acceptable.
Product of exactly arguments received.
ok
The order has arrived very well. Not Tested
Super suave... Falta probar en ruta
It took the order quite a while, but it was what I expected.
Superb quality
Is the third buy .... Excellent
All fast and correct
good but the small black tape that put in the end is not good
Шло долго - месяца полтора. Липучка на обороте есть.
Very thin winding, kind of weak
good product, thank you!
Super rápido el envío, aun no la coloco en la bicicleta