Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Прибыл в идеальном состоянии, но не Бесполезно!
Arrived in perfect condition, but not useless!
great price
Товар пришел в порядке, спасибо
Very good work!
the goods came in order, thank you
Quality is good Well, the price is 5 times lower than in St. Petersburg stores
Product description very good
Замки очень хорошие, продавец отправил их очень хорошо защищены, отлично, я рекомендую магазин и продавца
Such as the photo and description, you will arrive this half day by QUALITY POST, thank you very much to the store, I recommend it by compliment.
Very fast
Érdekes eszköz. Dioptriás szemüveg nélkül látom az apró betűs szöveget. Gondolom naponta néhány 10 percet lehet vele tornáztatni a szemet. Kedvező ára mellett is jó a minősége. Interesting tool. Without diopter glasses, I can see the fine print. I think you can exercise your eyes with it for a few 10 minutes a day. Its quality is good even at a good price.
The eye net is large, I think the holes could be done more
Came with a bent bow, the store returned the money. In fact, five points for responsibility. Not upset because of the jamb-the distance between holes in the lenses is too large, the glasses are not working. Believe optometry).
For this money is very good quality, fast delivery. But if you compare with the original through these there is no such good image quality. The distance between holes is not like that.
Photo and description conform to the received. Super cheap, but very slow. Packing more than adequate. Are either very sodfisfatto!
It doesn't look clear.
Very fast very good quality. He got to Me right away. Recommended.
All as in the description. Even durable relatively! Came well packed, you need to look at how to train eyes!)
hgy
The claws are very good, the store sent them very well protected, excellent, I recommend the store and the seller
Well, so-so quality... Very flimsy... And in general, it's normal! We will wait for the curative effect!
Странный эффект? но тот у кого проблемы со зрением тот поймет, пока в начале использования, спасибо.
Отличное качество
Strange effect? But the one who has problems with his vision will understand, while at the beginning of use, thank you.