Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the parcel match the description I'm satisfied with the product i recommend the store
Not think copper very the bike, sewing looks that will not last for long uses and a little tight for my bike T56, but meet the described in Purchase, overall, satisfied. Not taxed. Took the Postal Service also!
The cover is good, all as it was written. Took the size L, my bike in it I placed just. In principle, with proper demolition, it can be worn in one face, but it's a little difficult. The order came quickly, everything was tracked. Thanks to the store and I recommend buying from him.
Super fast shipping. The courier brought in a day. The quality is good, but in a couple of places it is better to strengthen the joint of the gum (photo 2). On wheels 26x2,40 size L was tight.
It came as in the description. Easily mounted on the TB with tires 29x2.25. Ordered 13.11.21, came 04.12.21
Excellent elastic cover, I hope that it will serve as faith and truth.
Good value-top price for triban grvl 520 subcompact
Fast delivery ordered 2 PCs all fit Thank you
I have not tried it yet, I will write it later. As of good
The cover is very well endowed with the bike, it looks all neat. It is now a bike on the balcony and does not take into account. Delivery is fast enough. I did not communicate with the store.
A little small for 29 wheel mtb.
Отличный чехол. Большой. На велосипед с 28 колесами подошёл отлично. Быстрая доставка курьером до двери за 7 дней.
The cover came for 4 weeks, on a children's bicycle 20 inches, too big. With the store did not communicate
The parcel came two days earlier than planned, delivered to the apartment. L size on the bike with wheels 28 "(total length ~ 172 cm) is tugovato, you have to flip. The material of the cover is quite thin, but it is dense and elastic. When folded, it takes up little space. In general, the cover is satisfied, I advise you to purchase
Was sent promptly, I recommend the store!
Delivery from Russia. vikurgan arrived in five days. LED Size M on 29 wheels. Maybe you need to sew in the place of connecting the material with the rubber band. For strength at tension. Advise!!!
A good, stretched cover. Sewn on conscience. But unfortunately on my fetbike does not fit at all.
great
The goods were not received, the path was not tracked. The store when communicating wrote that he sent, but, alas, had to issue a refund. Sorry, the cover was very needed.
The cover was ordered for a children's bicycle for 16 ''. Velik entered completely with the wheel and seat))). Material quality is good. Stretches easily, the seams are processed.
Customer love's this product and is very pleased. The complain is that the shipping was too slow.
Excellent
Fast shipping with well-received Oi Oi
Thank you spectacular! I'll make the most of it!
На наш БМХ брали размер М ( самий маленький) качество- вопросов нет, яркий прикольний.Спасибо продавцу .