Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
2 days delivery to Moscow region. At first I did not understand what I was brought, thought-some huge panties Then I figured it out. Cover L sat perfectly on the bike 29 wheels 19 frame. Recommend.
Очень доволен, особенно за такие деньги. Брал размер "М" для MTB велосипедов 26", самый длинный из них 170см от края до края колёс. Размер "М" подошёл идеально. ткань не сильно плотная, велосипеды должны быть чистые.
Led the sock on the Wheels 29 inches sat perfectly. Fabric thin synthetics, water does not hold. Size fits. The shipment was long as I bought this item for 11.11. Easy, a lot of space does not take.
As advertised
A good cover, the picture is cool. But some strange, because to completely closes only the wheels, and the steering wheel and seat remain open, although they would like to cover. You have to wear top legs
As described
Похож на большую зашитую юбку )). Очень хорошо тянется. Пока не стал запихивать свой грязный вел. Но думаю с 29" колесами должен войти.
Everything is fine, the parcel reached Nizhny Novgorod, in a week. The material stretches perfectly, on the bike dresses without problems.
The fabric has highly reflective coating that feels rubbery by touch. It is still a question how much time it will take before it starts peeling off.
Works, no breaks out. Recommend
I'm a bi-brother-in-law on rosemer bealche. Men have 26 inches. SIV's got it. The weavers are coming. Everything is super. Teper at the garage order and did not wake up the solder with saw and brudnitiya)))
great for home storage, not sure how this would work on the back of a car....drag
The goods are true, received quickly enough in Kiev. I waited a little more than two weeks. Thank you store, it is recommend to you. In fact, I have not tried yet, the bike has not yet been with me, very pleasant and neat work, let's see how long it will last.
Everything is fine!
The cover of the material of the type of likes, stretches, the unpleasant smell does not have, the hole on the edge is treated with an elastic band. The order is satisfied, it came in 2,5 weeks together with other small orders
Worked well for what I needed it for. Got a size M for a 20" lowrider bicycle. I was ables to cover both wheels well. Happy with purchase. Recommended store and item.
Great soon! On wheels 26 'took the size of L, and did not starve! No problem. I'm happy with the purchase. The order came in 3 days (Moscow)
Très belle housse, légère et facilement transportable. Parfait pour le train! J'ai eu un léger problème avec le produit mais très vite solutionné par le service client.
Fast shipping. Product description. Size shipped is correct and the fabric seems to have quite quality face value paid.
Чехол доставили очень быстро. Привёз курьер. Сам чехол занимает очень мало места. Ткань лёгкая. Насколько она прочная покажет время. Пока что не удаётся одеть чехол быстро и не переворачивая велосипед, вверх колесами. Если хранить дома, то вполне себе хороший чехол.
Натягивается туговато. велик вошёл, никаких проблем не возникло.
L size is a little small dish. Make you satisfied.
Very good a and good material
Product is terrific.
It's fine. Ordered 29. The frame 19 rubber 29 is 2,25 to pull with the late strength of the gum, but everything is fine. The material stretches, only the neck where the elastic band is small. And in general, everything is good