Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, the goods are good!
So far so good, I applied it to a suction hose and works fine, I yet have to test it on a pressure hose or a leak
Well received quickly. Compliant. Thank you
Fast shipping! October 29 ordered, November 10 has already arrived. Haven't tried yet
Good product but not tested yet, reasonable delivery time
Super purchase of very good quality I recommend cd pascal.
Arrived quickly, looking correct, I have not tried yet
The tape is very well glued thanks to the store came quickly
For the accuracy of the product description is a very accurate description and deserves the highest degree of support and I do not know how strong the performance after what I saw the packaging, was very bad has put It was not placed in a carton to maintain the good performance of the product or on the product in general, which led to the rupture of the outer cover of the product and led to the exit of
The tape was delivered by the Russian Post in 16 days, in the case until I tried, then I'll finish the review.
While satisfied with the order. Sent not a standard way as it weighed a lot.
Totally, I haven't tried it but because of its considerable weight and texture they give the feeling of being a great product. Very well packed and delivered sooner than expected
Пришло быстро. Слегка помяты края, хотя упаковано в коробку. Еще не пробовал.
Waterproof adhesive tape that looks perfectly correct. Ordered on 29/03/2021, received on 09/04/2021. Perfect fast delivery.
Perfect to see in time, corresponds to the description.
Very fast delivery on a kind of quality we will look like hermetically
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Fast shipping and good product. Thank you store.
Fast delivery neat packaging seems of good quality but not yet tested. Good store Thank you.
Perfect thank you
At first glance, the goods correspond to the description. In the case did not try, I think it will justify its purpose. Delivery is quite fast, even in the period of large discounts, received a little more than three weeks. Packed well. Now, AliExpress combines several parcels into one, which greatly facilitates the task. I am happy with the goods and the store. Definitely recommend.
Got fast. I haven't used it yet.