Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well received thank you
have not used yet, ganxie to store for quick delivery
Ordered for the second time.
Packing stinky, just kapets, it does not seem to stink. Heavy, tomorrow I will go to glue, see how it comes out. I think it's better to keep it in the bag so it doesn't get dry.
It looks very tough
The goods came quickly. This is the second order of this tape. The first tape is used completely and without claims to its quality. Many thanks to the store for the fast shipment and quality of the goods. I recommend this seller to everyone.
Лента пришла. Продаван отправил быстро, с ним не общался. Посылка дошла раньше намеченого срока. Пока не пробовал клеить, как попробую дополню отзыв.
The product fully corresponds to the description, the quality is good. The track was not tracked, delivery to Tashkent for about a month. The store and I recommend it.
The parcel came quickly but the tape was mint I think it's not critical
The parcel came quickly. Not yet. As a rivet, we will find out after the first rain... D
Delivery 2 weeks. I'll use it later.
Extremely fast shipping! all the way to the netherlands. Perfect! All shipping times from China should be that fast.
Very Good...Excellent shipping & Service
Got fast-about 2 weeks. Stretches not as in the picture. I tried on painted metal-the paint was removed, Velcro is good.
Vidok is not very, let's see, thank you to the store
Tape good glue very well strong Many thanks to the store came quickly
It is glued like, but on dry and warm, on cold not particularly, if the current warm up, and on moisture does not glue in general
Description corresponds. Delivery quickly-in Pyaterochka. The foil is comparatively thin. Well, not chocolate, but it's okay. Has a markup (cells of 5mm)-it is convenient to cut the figure patches-if anyone needs. The sticky layer is relatively thick-about a millimeter. I can't say it's gonna stick hard. Every double-sided Scotch can be angry. Perhaps, this thing with time somehow better squatters .... On the roof, and even a big piece-where does it go? "On the break" does not seem to hold very firmly, but "on the shift" is quite reliable. Stinking is just a dog. The smell is like a Soviet putty, which was pushed into the seams of panel houses, but with some nasty shade.
Delivery to the Kaliningrad region in 2,5 weeks, sent in the joint parcel, packed well, I did not check the meter, I hope that I will not cope with my function, I will.
Great service, received goods fast, awesome trader,A+++, will trade with you again, highly recommended. Thank you!
Quickly delivered, I will try.
Fast delivery, the goods are good!
Prompt goods
So far so good, I applied it to a suction hose and works fine, I yet have to test it on a pressure hose or a leak
Well received quickly. Compliant. Thank you