Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
быстро доставили и качество на вид хорошее ... как сворю напишу подробно...
Quickly delivered and the quality looks good... How do I write in detail...
очень неудобная капа. даже в горячей воде полностью форму не перенимает, мешает и спадает с зубов. из-за неполного закрывания рта пори надевании - сильное слюнотечение. для спорта может и подойдёт, но для брукизма не подходит, спать в ней нельзя. ставлю пять звёзд для того чтобы коммент не удалили
Вроде бы нормально.
It seems normal.
Delayed but came
Капа пришла всё отлично
Capa came all right.
They take a long time
Все в порядке
Top
el protector esta genial
small
The cap is excellent, there is no toxic smell, it is easy to cook, only keep in the kettlebell Shok 30-40
There was no need to contact the store. The movement of the goods was tracked on the site. "+": 1. delivered within the specified period (30 days). 2. Capa soft (in the package). Approached me (an adult woman) and a child, but a grown man is hardly suitable. "-": 1. it is impossible to immediately evaluate the quality of the goods and share your opinion. Thank you, huge seller and all the guys involved in the trade chain!
Хороший продукт.
Very uncomfortable cap. Even in hot water completely the shape does not take, prevents and falls off the teeth. Because of the incomplete closure of the mouth of the Pori putting on-a strong saliva. For sports can and suitable, but for brookism does not fit, you can not sleep in it. I put five stars to prevent the comment from removing
easy to overcooke it, to delicat and to thin. as for me.
But must must be modeled with hot water.
Acceptable Capa for such money, for beginners. When "cooking" unpleasant smells and tastes are not found. Freight fast delivery.
Good product
they look a little shorter but is good once you mold them
Good product size
well received
Everything perfect