Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
все чотко, але треба було брати меньший
I have not tried on yet, but the quality is good
Yeah, it's okay. A little bit big. We'll have to sew it up.
Super rapidoooo Recommended 100 for 100. Quality in finishes, textile,.
Arrive before expected time 15 days good product My cat weighs 4,800 KG and fits well size L and even size M as well (is male)
Fast shipping It goes like a glove to my little tiny Thanks to store and manufacturer
Great harness. My cat-7 kg, perfectly approached.
I asked for my kitten and it was perfect! Adjustable, comfortable and safe, I totally recommend it. It took less than 3 weeks to arrive in Chile☺️
The order came, everything is fine, the cat is in shock =) and so really very convenient thing for him!
The size approached, put on without problems, the material is pleasant. Anubis feels clumsy;)
Поводок пришёл достаточно быстро, где-то за две недели. Полностью соответствует описанию. Рекомендую
Very good quality and arrived early! Excellent store!
I didn't put it on my cat, but I know the size is right. She's cute. I love it! I'm here fast. Seller 100% recommended
very nice quality
Very good quality. Cat of 5kg taken size M. He starts to get used to it I leave it with about 2h a day before making it his first release
Item ordered s the smallest on a kitten is too big. we will wait for a teenager
I thought q was a vest but it's not, my cat won't let me stick my head in this one, the rest is fine
very nice for my cat!
It came quickly, the quality is good
Everything to the letter! Arrived before the announced time I am very satisfied, thank you
Cat does not want to dress!!
A little smaller than I thought, but it's okay.
Fast shipping. The harness suits you, adjustable. I took the small size, it weighs 1.250 gr. He hasn't released it on the street yet, but that's good. Very happy with the product.
Genial, falta probarlo a mi gatito a ver wue tal, buena calidad.