Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is good and perfect thank you
La entrega muy rápida y le queda perfecto.
Looks super good on you. Fits the body My cat loved it, I took it for a walk
Lovely! Not the same pink but ok.
I took S and M. For my cat of 4 months is too small (photo), will serve me for later when it will grow, very comfortable for the cat it is not bothering in its movements.♥️
It's great, just like the picture, my cat is small still 1 year and a half and weighs a little less than 5 kg and I took the size M and perfect, just get used to walking with her but the rest is great!
It serves and is very nice, I liked the purchase
The color is very intense. Very nice. My kitty looks beautiful with the harness. It arrived very fast and well packed
As an ordinary cat, she did not take this leash with pleasure. But seeing the toy on the fishing rods, she was a little distracted and began to play. Mobility is noticeably limited that, which is good when walking on the street. She will not be very active in trying to run away from you in panic or fright. True after 10 minutes of playing, the whole waistcoat slipped on her chest. She loosened her front legs easily.
Delivery after 2 months and 18 days .. much too long .. the article seems solid (I have not tried it yet) delivered with support straps ..
On the kitten 5 months s sat perfectly, even with a reserve for a couple of months, came a vest to Ukraine for 2 weeks
The size is fine, it's adjustable on the belly part, I thought it was tighter on the neck but it's super good. I'm not trying it out with my cat yet, but if it looks firmer than these strip harness. Also the order arrived in less than 2 weeks. It had to arrive on December 10th so 10/10
Thanks for the fast delivery. The other day I'll try with my cunning walking cat
Fits well for cats. Recommend. Cheap and affordable. Fits well for cats. Recommend. Cheap and affordable. Fits well for cats. Recommend. Cheap and affordable. Fits well for cats. Recommend. Cheap and affordable. Fits well for cats. Recommend. Cheap and affordable.
Buy a size S, it looked great on you.
It's small but pretty, it doesn't hang the cat and it's adjustable
The goods are very fast shipped. Went almost 3 weeks before the issue point. The loops are very soft, you can say weightless. The cat hardly feels it. In the photo it is wearing the size s. We will grow to M.
My cat weighs 4 kg and I bought her the M and perfect! The strap a little short
3 th time I buy at home! Beautiful quality uses the medium for my 2 year old cat.
The product is excellent, but while the cat came fat and the size did not fit (((((
For the British, the Scots perfectly fit the size M, the cheeks perfectly pass, but the size S would be small for such breeds. The loops are adjustable in the chest area, I have tightened to the point and still have a little free place, if you dissolve the train, then it is suitable for dogs with a wide. The girth of the neck is 33 cm, the girth of the chest is 40,5 cm-50,5 cm. Emblem and strips reflective, quality is satisfied)
The parcel arrived in 10 days). The store is a cucumber!!! Recommend.
Veryyyy satisfied!! Great quality. Perfect material for in reasonable price. Soft and comfy for my cats
The harness is good. The cat weighs 5,5 took the largest size, came up perfectly, there is still room for regulation.
I have a small cat, only 2.8 kg. Size s came up perfectly! The cat is in this loop feels most comfortable, elbows do not rest in any seams and fabrics, all at the highest level, as always. Includes a leash in the color of the helmet. There are reflective elements.