Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. Lighter, strong and stable. And fast also. The quality is no different from the domestic purchase. Delivery is also fast. It is the only non-failed product in Ali.
I really liked the quality. Pretty firm and bigger than I thought it was. I recommend too much!
It is an extraordinary support, very solid, stable and a premium aluminum. The price is spectacular and I am not surprised that it has such good ratings. The shipping very fast, in nine days I already have it at home, I am delighted with the purchase. The store a 10, fully recommended.
Overall, satisfied with the product. Good stability. Material (aluminum) resistant and well finished. I recommend it.
The laptop holder is as described but the shipment condition is not good because there is curvature on the left side of the base. Maybe someone ran over the carton.
It's light and sturdy. The little boxer and the Ranchi may have sent me a tight one when it's loose later. It's drenching.
Quality very good, my posture thanks, now can keep the screen not at my head, to mention the gain performance, comes with key L and some rubbers reservations
very, very, very nice. the best you can find here. ***** five stars. excellent store plus it comes with the tools to do the adjustment
very accurate description of the product. high quality, the fastest shipment ever 3 days after.
Great Store, fast shipping, excellent logistics, top-of-the-line product, very good indeed. I am satisfied and happy with the purchase. I recommend it. 1000 note. Thank you
The price is higher, but the quality and ruggedness are very good.
Wonderful support. Well built, very beautiful aluminum material excellent quality. Comes with keys to tighten and it is amazing.
happy with the purchase. item highly recommend. fast shipping and item description exactly as advertised. Happy buyer. store recommended!
The product is very durable and good except the shipping period It is strong enough to control the angle by pressing the weight
Very good, practical and a very quality product, I am happy with the product I bought… highly recommend…
Excellent Product came as the order all right I am already using very good I recommend the product and the store
Arrived very fast and well packed. It's perfect I loved it!
Very top aluminum finish, in addition to being resistant and rigid. Supported my MacBook well and was very stable at the base
Super excellent quality, very strong! Can hold my 12.9inch ipad pro very well. High recommended. Very satisfied!!!
Mtoo bommm, arrived at the right time and works perfectly