Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very nice wood as the description says with a good finish
Delivery to Minsk for a month and a half. Fully corresponds to the declared description in the store's profile. Excellent pendants, I really liked. Bought as a present. Packed perfectly, everything came whole. Super purchase, I recommend everyone to buy. Thank you.
Very beautiful! Delivery 10 days, managed to Ng)))) to the store Thank you!!! Who has small children-to dress up a Christmas tree is an excellent option!
На фото выглядят больше ,но в остальном очень милые ,прекрасно прокрашенные гномики
Class. I'll buy another set.
Very slow to arrive in Australia but they are very cute tree ornaments!
Very cute, beautiful I loved, good quality, come in their boxes, arrived in perfect condition. This comment applies to all others. Very fast shipping
Very beautiful toys! For lovers of eco-ornaments. It remains to be hoped that they are painted with non-toxic paints. But the box flared and fell apart. Shipping from 11.11 per month in total package
Toys of good quality, bright, packed in a wooden box.
Quality and beautiful figures. I bought it for gifts for the new year. The only negative that are packed in a film. There is no lid on the boxes.
Toys are just a miracle, qualitatively painted, odorless, to Mo reached 14 days on 5post. Thank you store!
This is just magic toys!!! Only as they were unpacked, immediately so warm from them hung and a feeling of holidays At first I saw them at the store and immediately fell in love, and when I already took these wonderful toys-just children's delight! Definitely worth their money. There are 9 of them in total, three in each cell. For a gift, too, they are perfect, they are in a neat wooden box with cells and in a film. I advise you very much! To the seller Thank you for the quality goods and that quickly sent. PS. If for you this is fundamental, then keep in mind that toys are unilateral☝
There are small stripes on toys (not clear). For me it is not critical, I'm happy with the order
Gorgeous! The quality is fine and packed perfectly.
Shipment szła to Poland very quickly. Product complies with the description. Recommend salesman. Wood ornaments in wooden box. Super. Thank you
Cute toys, with a palm. Good in appearance, thin only. Everything is written without mistakes.
The order went to Tashkent a little more than a month, the goods correspond to the description. Very cute toys
To Belarus for a month. Funny wooden soldiers, came in a small box, packed well, all whole. The picture is only on one side. Perfectly suitable for New Year's decor, thanks to the store)))
Pendant toys on the tree, made of wood. The picture is only on one side. Small size. Good goods for its price. Fast shipping.
Good toys, light, beautiful, 9 PCs (each of 3), came for 3 weeks at the cashier Pyaterochka. In one car, marriage is a dent. The child especially liked them, waiting now that the Christmas tree will dress up.
Toys are the same as in the picture. It is convenient that they lie in a wooden box, after it will be convenient to store them
Pendants of excellent quality. Looks very nice. Price 283 rub
Cool things, children liked, it is worth taking)))
I loved it! Just like pictured.
Beautiful toys, fairly high quality, thickness 3mm.