Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
I don't get the package.
Same as photography
Thank you, then what you need. Enters into a small pocket of jeans.
The set came quickly, packed well. I liked when I used it.
Set for triple. scissors flimkovat, paint is not durable
Luxury product at a low price. Well packaged and arrived before the scheduled date. Recommended store.
Very compact set. Dimensions of the case 105 × 65mm. Opens by pressing the button. Cool
The set seems to be good, but the metal is flexible on the scissors. I had to insert my time-tested scissors
Good set. Although the quality of the tools is not very good, but better than I expected-while it comes down.
good! I like it.
Very good
The set is quite simple, the scissors are made rough, just Weighted from the sheet of the part with minimal processing, the faces are not rounded, although they do not cut, they. But to use, it seems, it is possible, the paper is cut. Scissors usual for manicure size, everything else can be compared with them-it's quite small.
Complete product of beautiful finish, delivered in its box, the set is beautiful caliter and does the job... Fast shipping, neat and the store is serious .. I recommend it happens and seller
The goods look good and quality, although the material is similar to toy (very light as plastic), while working and doing its work. With the store did not communicate
The product corresponds to the description. I came quickly. Seller recommend.
Very nice as in the picture and very good quality although a little small but I arrive early
Ok
Shipping very fast and the promised
All according to the description! Thank you store!
Super! Thank you very much you can like yourself and for a gift.
Muito bom. Pequeno e compacto. Recomendado.
Very good product and well desined variety All tools are well sharpened the only minus is that seems 1- 2 tools are used as the were in scratches.
The product is good, the only one did not like the scissors, as they are very thick and not sharpened. Seller recommend.
producto de buena calidad y envio rapido