Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bracelets are pretty, short-lived of course, but for the season I think enough. Pebbles are not straight I think and will darken with time. But the price is according to the goods. Liked it.
Very nice. Recommend salesman
very good thanks
Different than in the photo, they don't look good
Nickel
Of the whole lot only worth 3 of them, the others lost the color and got black in two days, it also depends on the type of acidity of the skin PH. And I'm aware that my PH type burns the costume jewellery right away for the rest very well.
beautiful
Fast delivery.
милый браслетик, рекомендую
top
Everything was great all the products, and fast delivery
I did not receive the colors I wanted
On a thin wrist are great. And so beautiful
Beautiful bracelets, ideal for vacation, combined with everything
Выглядят хорошо, очень милые (хотя на одном браслете было красное пятнышко меж бусин, но его почти не видно). На моё запястье (15-16 см обхват) оказались великоваты. Вместе их все врятли удасться поносить, т.к. сразу сбиваются в кучу, но по отдельности или по 2-3 они хороши. Этакий сочетающийся комплект с разными браслетами под разное настроение) За свои деньги очень даже не плохо
Соответствует описанию. Быстрая доставка
All exactly as in the picture
To be honest, the photo looked better. In my life, I did not wear those that are on ropes, and which are big on chains for my hand.
so cute
Quality average
I'm happy. I will order another color. :)
yes love it
cute
3 bracelets came, not 4 of the picture
Duge Mili prikrasi, delivery to city, yak on men, Duge shvidko