Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks cool, I have to try it. i take the picture next to a 0,5 l bottle of water to see the size.
It is very good, it is the option of juicer + lid, in pink. The glass is like the bottles, made of plastic that seems resistant. The lid is made of hard plastic, and inside it has a rubber protector so that the liquid does not come out and be more watertight.
Good quality thanks but the bottle volume is small. shipping time 14 days
Very good product, beautiful designer, recommend to everyone from AliExpress community.
Arrived fast, good quality. Good processing quality. Very convenient. Recommend with warmth
+ Fast shipping. + Works very well + Excellent price-quality Recommended
Shipping was a little late, but the order arrived in 18 days. Plastic cups seem to be fragile, so I bought a spare one and it was the right answer. It's small, but it packs a punch when fully charged. If you lightly shake the main unit while operating it, even a small amount of added water will become juice. Safety is also perfect because there is a double control device that does not work unless the cup is attached and the body is turned over once. As a precaution, when installing the cup, check that it does not fit diagonally. Another thing is to wash the main unit while holding it so that water does not enter the charging port. I just wish it came with a charging port cover as well.
Excellent quality. Blades and motor seem to be very good (I haven't tested it yet). I found the small glass.
produit exactly but extra shipping cost wrong shipping company
Everything came perfectly to the store five stars I recommend, when delivery, they crumpled the packaging but not critical.
The goods arrived quickly. The product is good. I recommend the store.
The product is not fully complete, there is no charger, but the fact that the box in which the product was all wrinkled, and the impression is not the first freshness, as if it was already in use, and without charging, I still can't check the device is working or not.
Top too many Note 10 recommend very accurate And the second I buy
Very practical... However on the box is saying 300ml and I bought the 400ml ..
There is no test for final comment. At first, well elaborated.
Blender wonderful for home and ride✨️ Well packed✨️ Supply super fast✨️ High quality✨️ Thank you store Dear Have you shop wonderful❤️✨️
It came very fast and in perfect condition, the box a little mistreated but it doesn't matter, it's so great and my family liked it so I ordered another one because it's very easy to use and easy to wash I will definitely keep buying here store ships very fast
Very good recommitted to all the engine and strong I liked the Orte
Works well, can be taken everywhere. thank you., I like it very much.
Good description, fast delivery, respectedWorks perfectly well or even over time. Thanks to the store