Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice earrings looks very cool and fits well on the ear
Product came in shipment spliced, within 3 weeks. I am satisfied with your purchase.
yayyy I'm 100% satisfied
These liked the most. The lungs. Solid and double. Solid can be adjusted in size, as in the photo, you can increase and clamp the connector. The biggest so-so, I will not wear it, bulky too.
Beautiful.
Cool thing. Keeps and sits perfectly. Decorates the ear is also wonderful. He is not even angry at all. Beauty!!!
I ordered 13.07, took 23.08, delivery to Russia Post, the track was tracked. In the photo immediately after I put on, so the ear is a little red. Neat cuff, looks cute. Took for 38 rubles. Thank you to everyone who wrote reviews, it helps a lot when choosing goods. I did not communicate with the store. The goods are satisfied.
Like in the picture! Looks great, almost like silver I recommend! On the ear holds tight, but does not press.
The product corresponds to the picture, but the metal is very thin and looks cheap. I hope at least once I put on and will not break.
Come quickly. I thought they would be more, but even better, they sit perfectly. Very satisfied
Earrings high. Stylish and cheap, came quickly
Everything is cool
Thank you, it's like in the picture
Super. But I 've already lost one. I remove and dress constantly masks (((. I'll buy more. It's hard to sleep in them. Not used to more)) but beautiful. I like it.
All as in the picture. I'm happy. Thank you to the store. all during received.
Cool earrings, like from the picture. The metal is soft, sinking.
Не знала что они на каждое ухо, это так круто, у каждой есть пара, очень крутое качество
эти каффы сидят отлично, к остальным нужно привыкать, либо как-то изгибать проволоку по-другому. приехали быстро.
Good! Recommend the store!
very good
Lovely earrings ,,,,as predicted ,,,arrived on time,,,perfect color,,stylish,,,love it ,,,perfect package,,recommend it,,
Very quickly everything has climbed and darkened (the quality is fast) but the kit itself is cool.
Very cool!!!
Corresponds to the description and photo. Bends if necessary. Recommend.
Very beautiful big ear