Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is super small and hard to tinker. Small plier should have one without it could not. And all parts best turn leave to you need
It will be quite a challenge. Arrived in 6 days!! Impressive!!
Very small. Metal pretty "soft. Rather for older children. Sometimes hard "wyłamać" some part. General Idea and workmanship super.
Fabulous for those who like to put things together, I love it I recommend
You can see that inside the box come aluminum sheets, I cannot open it as it is for giving
Very cool hobby. All the little things to highlight, but it's kind of hard to get them out. It would be interesting if you came with tools. Nail pliers and tweezers are required to mount.
I have not yet assembled, but the metal plates are very beautiful and well made. Instructions are complex, but I still do not know if they are
It was fun to put it together, it is a good k2so figure, although it cannot be stopped very well since it loses its balance due to the weight of the body, still recommended for those who like to put together models.
Product complies with the description. Metal is cięki and need to be careful not to destroy the items when you place
I haven't put it together yet, but the model arrived complete, undamaged
Great and entertaining ,,,, you have to have a lot of patience, diagram easy to understand
Excellent attention and speed. As announced. Great store. Thank you very much
I haven't ridden it yet. Arrived well. It looks good. I feel like riding it.
I love, the manual comes all designed, to understand everything.
As we collect, I will add a photo, and the package is slightly bent, but I think it's okay
Fast shipping and delivery before agreed corresponds to the pictures of the item I recommend store
The details are very small and fragile. If the included tweezers and the chips were generally Super
Cheap as an event and well purchased. This is my first time to make a model like this.
I just found it easy to break a few pieces when removing