Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo I would even say which is more beautiful in reality.
I’m so inlove with this ring. It sits so beautiful on the hand it’s so shiny. So comfortable to wear
These are not 925 Sterling Silver. This is some sort of alloy that is plated.
Perfect very beautiful and very fast
This is just a bomb))) thanks to the store for the packing box! The ring is very beautiful. Delivery in just 15 days *
Gorgeous ring, I'm fall in love ❤. Very good quality product. Highly recommend. I will do business again.
Love love it omg so beautiful the perfect ring
A very beautiful beauty I asked for my number and I feel them slightly larger to contemplate that, however it is worth 100x100
Nice
Beautiful ring. Smaller than I thought but really sparkly. Love it.
bonito mas nao e prata
si parece plata
I thought it would shine, but it's not there. Overall 3/5 ring
Flexible and exactly what it looks like
The real thing is more than what I expected! It's super shiny even on a cloudy day! Took 25 days to arrive in New Zealand. The tracking system was excellent! I've been informed of every step of shipping! Very happy with the service!
Very cool ring. There is a test, on the account of authenticity is not sure. But the view has very steep. The parcel came to Ukraine in 3 weeks.
Very beautiful ring!!! Strong, durable, chic made
The ring is just perfect, the quality is the best, I liked it very much. The glitter is visible from the space, the frame looks like it's covered with silver and should not be washed and dark, it's written that it's silver and the sample is allegedly worth worth (if not, I will fill)
Very beautiful piece. Has a studded beautiful (not glued). Came very well packed. Careful store. Congratulations!
Beautiful ring but quite massive
it came ina cute box
15 size but still small :)
Once and for all.
The product is not pre-war) do not call reviews the photo in the picture
Очень красивое кольцо , серебро 100%, ношу уже месяц , не темнеет от воды