Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If the sprouts are like the picture
Compliant but very long to arrive
Если щуки похожи на картинку
Very accurate I arrive soon, 15 days I take to mexico, the very attentive store
Super pinceaux il garde bien le fard à paupière irisé et ne tombe pas sur le visage sans le mouiller j’aime beaucoup et le recommande
For glitter shadows of any kind go great
Very comfortable. Quality is good. Shipping fast. Thank you. I'm very happy.
I love it! It serves very well for metallic shadows and glitter
Delivery to St. Petersburg took almost 2 months. The track was not tracked, but the parcel came to the mailbox, although the delivery information indicates that it is still on the way. Visually, the brushes are smooth, neat, silicone hats without seams. I will complement the review after use.
Look like in the photo. It is convenient to apply cream shadows
Brushes excellent
Easy to use
Симпатичные. Приехали быстро.
Good item, good for applying glitter
Ordered 6.02 came 31.05. I already opened the dispute. The store asked me to wait. In general, the seller goes well on contact, everything goes wrong. That's only the logistics company fails. The silicone brushes themselves are quality, neat. Apply glitter or pigment conveniently.
This time the delivery was fast. I want to pay the attention of the store to better fix the silicone brush in the metal part of the case-quickly falls out. And so the brushes are excellent
заказала 6.02 пришли 31.05. уже и спор открывала. продавец просил подождать. вообще продавец хорошо идет на контакт, всё обгаваривает. вот только логистическая компания подводит. сами силиконовые кисти качественные, аккуратные. наносить глиттер или пигмент удобно.
Они очень гибкие, очень полезные, быстрая доставка! Рекомендуется.
Доставка до Спб заняла почти 2 месяца. Трек не отслеживался, а посылка пришла в почтовый ящик, хотя в информации о доставке указано, что она еще в пути. Визуально кисти ровненькие, аккуратные, силиконовые шляпки без швов. Дополню отзыв после использования.
They are very flexible, very useful fast shipping! Recommended
They are miy useful for the application of glitters
They came very fast, but I haven't put them to work yet.
Это так же, как изображение, осталось только посмотреть, работает ли оно
Fast shipping. Thank you
It's the same as the picture, just need to see if it works.