Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Compliant item and delivery time respected in 30 days (deadline announced 20 to 40 days). The article seems to work well but it takes more time to judge it really.
Works well, not super fast charge but it’s okay. For my the main problem is a blue light that turns on when you charge your phone (it doesn’t turn on if you are charging watch). I had to duct tape the light because I need full darkness to sleep
Seems to work fine. Product description is very accurate. Item exactly as described. Item arrived with no damages. That is very unusual for stores on Aliexpress, usually they show up damaged, the wrong product was shipped, the wrong amount was shipped or they didn't send the product you ordered at all. Thank you for sending correct nice quality product.
Very good product! Received in 23 days recommend!
Ordered the second memory. Charges all 3 gadgets simultaneously. Sometimes you need to adjust the location of the headphones, if they are in a silicone case.
The box came crumpled. For a gift is not good! IPhone 13 Pro Max in the original case on the main place does not charge! Only lying in place for headphones!!! Keep in mind
I order the second time first 1 piece, then 2 more. For the second time, the blocks were easier and the delivery is not express, but through the Russian Post, but the quality is excellent fast charge all business. Very fast!
Sent fast. All as in the description. A set that came in the photo.
Great product, charges two phones and an Apple watch
It came quickly, it works fine. Interesting design
Excellent product! No fees! Received in 15 days! Quickly charges
Product charge iPhone and Apple Watch without worry.
Take at your own risk. I got the one that doesn't charge the Airpox. IPhone and Watch charges body. If you open a dispute-in any case, do not go to the store's messages, do not communicate with him at all. Immediately connect the technical support of the AliExpress. I managed to win this. I'm afraid to imagine how many people remained with a defective device and without a partial reef.
Delivery fast, looks quality, charges
Пришло во время , всё работает
Adorei! Além de funcional e bonito, eliminei a quantidade de cabos expostos.
Samsung S21 charges, but the Samsung ACTIV watch is not
The report is also charged but with variable success. From what depends is not understood
Shipping wholesale think faster and more. Product also think than very good style ~ Price station try thinking than would be ~
Happy as an elephant!
It's OK, I thought that the charging was defective, but it turned out that they changed the rear glass and did not put the charging module, installed and earned everything)
Top charger
Article conforms to the description. The Watch + phone charge works well. Small flat on the charging light that lights up a lot in the dark.
Works fine. Boilers and tehu are charging.
Excellent quality and price