Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent item highly recommended for the price. It came very quickly fit the cables perfectly and is very stable. I recommend the store, the materials are resistant.
As description, though not really fast delivery
I haven't tested it yet, but I want to thank the store for the fast shipping. Looks great.
It meets my expectations. The only drawback is that it lacks a small weight or a grip on the base because the magsafe magnet is powerful and you have to hold the base to take off the iPhone. But this is a detail at the price.
very nice
When it arrived, I thought it might be too light to withstand three devices, but I was wrong. It is suitable for iPhone 12 and Apple Watch. It is easy to install, making the side of the bed look clean and tidy.
Very satisfied with this bracket. Not only is the price I paid, but it is easy to assemble. This stand looks great on the table next to my laptop. Recommend this to anyone looking for a stand to charge multiple devices
Выглядит нормально, но оказывается это крашенный пластик
Accessories receive due to a lack of. Water and the
I really liked this stand. It is very convenient to use as all the products like watch, airpods and mobile are getting charge in a place.
I love that has all my Apple products together so I’m not running around the house charging in different areas. Neat and tidy
Le produit ne me convenait pas j’ai été remboursé bonne communication avec le vendeur
It came relatively quickly, but the wire under the headphones is almost not fixed. In general, a good stand for your money. The only jamb, the holder MagSafe does not turn left, only in the right direction. Perhaps you need to pull harder, but the plastic looks fragile, so it did not risk it.
Stand made of plastic, casting is not quality there are Surges
좋은 제품 잘샀습니다.
Quality is not too great but it does work. Expect a plastic quality
Delivery on time. The packaging is good and the box is intact. All connectors and charging modules are working
Chegou e já está carregando
It looks good, but material and base weight is not of the best, for its value something better is expected
Very nice, practical and I arrive very fast in 10 days I arrive
Quality is so-so, and in fact it's just a plastic toy
Arrived in good time and in good order (packed safely). Looks good, but as it's a gift for someone I can't say anything about the performance. Everything fits together very well...can't wait to give this gift to the recipient. This vendor is highly recommended...5 stars all the way.
Extra fast shipping to Netherlands only 1 week! 5 star
Simultaneous charging, reducing the time for separate charging, quick and easy
Parfait